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Wafts Solutions - Cedar Rapids, IA
posted about 1 month ago
About the position
The Oracle Customer Care & Billing (CC&B) Engineer is responsible for designing, implementing, and maintaining enterprise application solutions within the Utilities department. This role requires extensive experience with Oracle-based applications, particularly CC&B and Oracle Analytics Publisher, to provide ongoing support and enhancements to existing software applications. The position involves troubleshooting application performance issues, collaborating with cross-divisional teams, and ensuring compliance with IT policies and standards.
Responsibilities
- Designs, documents, and implements new Enterprise application solutions within the IT environment for the Utilities department.
- Provides ongoing support, maintenance, and enhancements to existing and new software applications.
- Performs troubleshooting of infrastructure systems affecting application performance.
- Creates and maintains detailed application/program documentation.
- Contributes to reviewing and implementing IT application-based policies, procedures, and standards.
- Collaborates with cross divisional team members to perform root cause analysis of complex problems.
- Consults with internal team/management/vendors to discuss security issues for both short term projects and long-term department security initiatives.
- Works with vendors and business users to develop and implement software integrations.
- Analyzes users' business requirements in the development and modification of computer systems.
- Coordinates and assists in planning and feasibility/requirements analysis to determine the viability for proposed systems.
- Troubleshoots and implements for non-enterprise applications and solutions.
- Assists in writing technical specifications ensuring that information dissemination meets the standards of quality for systems development.
Requirements
- Bachelor's Degree in Information Technology, Computer Science, or related field.
- Seven (7) to ten (10) years experience working with and maintaining enterprise level computer applications OR an equivalent combination of education and/or experience.
- Excellent written, verbal, and interpersonal communication skills.
- Experience with Oracle-based applications, particularly Customer Care & Billing and Oracle Analytics Publisher.
- Proficiency with Microsoft Office and Visio.
- Ability to work collaboratively with diverse populations.
Nice-to-haves
- Experience with process design, logical workflow analysis and design.
- Experience with in-depth configuration, code, analysis, and output.
- Extensive experience with Oracle and Oracle-based technologies.
- Experience with Utilities in both support and processes.
- Extensive experience troubleshooting problems and root cause analysis.
