About the position
Ryan Herco Flow Solutions, a SunSource company, is looking for an experienced individual to fill the role of Inside Sales Representative. In this position, you will provide excellent customer service by answering incoming customer calls, solving problems, entering orders, and completing follow-up procedures. You will maximize customer contact on the phone by turning product inquiries into orders and suggesting accessories or replacement items to customers. Additionally, you will write bids and quotations when appropriate and perform follow-up procedures. You will document all customer contact and sales activities in the ACS system and communicate with Outside Sales to ensure excellent account management and customer service for new and existing customers. Supporting Outside Sales in implementing sales and marketing plans is also part of your responsibilities. Keeping current on Ryan Herco Flow Solutions products and attending product and sales training meetings as required are essential to your role. You will also be responsible for updating and maintaining the database.
Responsibilities
- Provides excellent customer service by answering incoming customer calls, solving problems, entering orders and completing follow-up procedures
- Maximizes customer contact on the phone by turning product inquiries into orders; suggests accessories or replacement items to customers
- Writes bids and quotations when appropriate and performs follow-up procedures
- Documents all customer contact and sales activities in the ACS system
- Communicates with Outside Sales to ensure excellent account management and customer service for new and existing customers
- Supports Outside Sales in implementing sales and marketing plan
- Keeps current on Ryan Herco Flow Solutions products
- Attends product and sales training meetings as required
- Updates and maintains database
Requirements
- 2+ years of proven sales and/or customer service experience
- Addresses customer concerns, demonstrates empathy, and consistently moves the customer towards commitment
- Excellent people skills. Interacts effectively and works productively with a wide range of people
- Organized and detail-oriented
- Fast learner with the ability to grasp new concepts
- Persuasive, amiable, self-motivated, and goal oriented
- Excellent written and oral communication skills
- MS Office (i.e. Word, Excel) savvy
- Must be able to type 40 WPM
Benefits
- Competitive pay
- Comprehensive benefit plan including medical, dental, and vision insurance
- Vacation
- Sick leave
- Holiday pay
- Floating holiday
- Life insurance
- Tuition reimbursement
- 401(k) with Company match
- Opportunity for career advancement
