Optician

$41,600 - $56,160/Yr

Katzen Eye Group - Lutherville-Timonium, MD

Full-time - Mid Level

Lutherville-Timonium, MD

Ambulatory Health Care Services

About the position

Katzen Eye Group is seeking an experienced Optician for their Lutherville, MD office. The role involves selling and dispensing eyeglasses, contacts, and other optical aids according to written prescriptions, while providing exceptional customer service and patient education. The position offers a supportive team environment with clear career advancement opportunities and a robust benefits package.

Responsibilities

• Provides patient education regarding lens materials, products, and designs
• Performs prescription analysis such as interpreting and transposing
• Provides recommendations to patients regarding proper eyeglass frame selection
• Determines ideal recommendations by incorporating frame design, lens materials and optics with patient's prescription and lifestyle considerations
• Performs eyeglass frame adjustments and repairs
• Performs accurate measurements of lens power, pupillary distance, multifocal segment height, lens base curve, vertex distance, and prism power
• Orders custom lens products from identified vendors and monitors process to ensure on-time delivery and communicates any delays to patient
• Post charges, patient and insurance claim payments and bill insurance when needed
• Orders contact lenses and/or trials
• Verifies lens prescriptions of ordered lenses and checks for accuracy
• Assists in the return of authorized merchandise to manufacturers
• Design, arrange and maintain product displays
• Monitors product inventory levels
• Maintains inventory of office supplies and other materials necessary to properly run the department
• Maintains instruments and hand tools used
• Maintains job knowledge by participating in continuing education opportunities and training
• Ability to perform troubleshoot to determine cause for issues with new eyeglasses
• Follows clinical workflow to ensure a clean hand-off from clinic to dispensary
• Works in cooperation with other dispensary associates to meet and exceed daily and monthly sales goals
• Executes duties of position in a professional and courteous manner
• Handles sensitive information in a confidential manner
• Performs other tasks and duties as assigned

Requirements

• Optical experience
• Sales experience
• Customer service experience
• Mid-level experience
• Associate's degree
• Experience with hand tools
• 2 years of retail sales experience

Nice-to-haves

• ABOC certification preferred
• Passion for fashion and eyewear
• Detail-oriented and excellent at multitasking
• Ability to lead a team
• Excited by a fast-paced work environment
• Self-sufficient and energetic
• Calm under pressure

Benefits

• Comprehensive medical, dental and optical coverage
• 401k
• Short and long term disability
• Company paid life insurance
• Paid holidays
• Generous paid time off
• Paid parking where applicable
• Team oriented working environment
• Clear career ladder opportunities