Optical Sales Associate - Training Provided

EyeCare Partners - Chanhassen, MN

Full-time - Entry Level

Chanhassen, MN

251-500 employees

Ambulatory Health Care Services

About the position

The Optical Sales Associate at EyeCare Partners is responsible for delivering a world-class Total Patient Experience while maximizing retail sales and supporting patients' medical needs. This role involves dispensing and fitting glasses and contacts based on prescriptions from Optometrists and Ophthalmologists, ensuring that patient needs are met with the appropriate products and services.

Responsibilities

• Embrace and execute the Total Patient Experience to build relationships with patients while delivering medical support.
• Determine patient wants and needs and sell to exceed their expectations.
• Assist patients in selecting frames according to style and color, coordinating with facial and eye measurements and optical prescriptions.
• Operate the auto-lensometer and manual lensometer.
• Educate and recommend specific lenses, lens coatings, and frames to suit patient needs.
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt.
• Dispense patient orders and repair and adjust patient frames.
• Dispense all glasses and/or contact lens orders using current processes.
• Acknowledge patients in a friendly, approachable way that invites them into the office.
• Maintain frame standards with cleaning, organization, and presentation.
• Follow all protocols to keep frame inventory accurate.
• Demonstrate initiative in accomplishing practice goals and creating a positive work environment.
• Commit to work hours that meet the needs of the business, which may include weekends or schedule changes.
• Adhere to all safety policies and procedures while supporting a culture of high quality and great customer service.

Requirements

• High school diploma or GED required.
• Associates or Bachelor's degree in Business Administration or Healthcare Management preferred.
• ABO and NCLE certifications preferred, but not required.
• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or equivalent combination of education and experience.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.
• Professional in appearance and actions.
• Logical and critical thinking skills.
• Customer-focused with excellent written, listening, and verbal communication skills.
• Detail-oriented, professional attitude, and reliable.
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills.

Nice-to-haves

• Experience in retail sales
• Knowledge of state and federal regulations for this position
• General understanding of HIPAA guidelines

Benefits

• Training provided
• Opportunities for career advancement
• Supportive work environment