About the position
An Optical Sales Associate will achieve a world class Total Patient Experience that both maximizes retail sales while also supporting the patients’ medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient needs to the goods and services offered.
Responsibilities
- Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
- Determine patient wants and needs and selling to exceed their expectations
- Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
- Able to operate the auto-lensometer and manual lensometer
- Educate and recommend specific lenses, lens coatings and frames to suit patient needs
- Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
- Dispense patient orders and repair and adjust patient frames
- Dispense all glasses and/or contact lens orders using current process
- Acknowledge patients in a friendly, approachable way that invites them into the office
- Maintain frame standards with cleaning, organization, full and well-presented areas
- Follow all protocols to keep Frame inventory accurate
- Desire to gain industry knowledge and training
- Demonstrates initiative in accomplishing practice goals
- Consistently creating a positive work environment by being team-oriented and patient-focused
- Commitment to work hours that meet the needs of the business which may include weekends, schedule changes or an extended schedule
- Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
- Performs other duties that may be necessary or in the best interest of the organization.
Requirements
- High School or GED
- ABOC preferred or obtained in first 2 years
- Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
- Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
Nice-to-haves
- Associates Degree preferred
