Graduate Recruitment Opportunities (GRO) - Operations

Manulife•Toronto, ON

1d•CA$55,125 - CA$91,875•Hybrid

About The Position

Graduate Recruitment Opportunities (GRO) at Manulife John Hancock. Start your career with purpose, growth, and community. At Manulife John Hancock, we believe in investing in the future—starting with you. Our Graduate Recruitment Opportunities (GRO) program is a bold new approach to early talent development, designed to launch your career with the support, structure, and opportunities you need to thrive. GRO is Manulife John Hancock ’s flagship early talent program and brand. It’s more than just a job—it’s a launchpad for your career. GRO offers a consistent, high-quality experience for new graduates across the organization. Accelerate your career in financial services with our Operations Program, a key stream within our GRO early talent program. This 18-month direct-hire program places new graduates in Toronto with potential rotations in areas such as Alternative Investments, Fund Administration, Investment Operations, and Retail & Wealth. You’ll gain hands-on experience while building foundational skills in Customer Experience, Data Analytics, and Continuous Improvement. As part of GRO, you’ll join a vibrant community of peers, benefit from professional development events, mentorship, and leadership exposure, and be empowered to grow into a future-ready operations leader.

Requirements

Pursuing a degree in Business Administration or a related field, with an expected graduation in Spring 2026 from an accredited university.
Strategic thinking abilities.
A strong focus on customer-centric solutions.
Analytical skills with a passion for data analysis and problem-solving.
Curiosity and a willingness to learn and grow.
A strong work ethic coupled with a proactive, flexible attitude and a readiness to contribute wherever needed.
Excellent time management, planning, and communication skills.
Ability to build and maintain relationships with various stakeholders; a collaborative team player.
An understanding of the financial services industry, including wealth and asset management.

Responsibilities

Leverage your analytical skills and critical thinking to ask insightful questions, understand business drivers and needs, and bring clarity and precision to the scope and requirements of initiatives.
Build and nurture positive, effective relationships to strengthen partnerships with key stakeholders.
Apply your training and knowledge effectively in areas such as data mining, analysis and visualization, process assessment, root cause analysis, prioritization, and presenting your findings, with a focus on customer needs and NPS.
Provide clear and concise documentation of solution requirements and propose viable solutions.
Use strong communication skills to lead meetings and present information to all organizational levels.
Clearly articulate upcoming changes to prepare our business partners.
Recommend business decisions that drive results and address customer issues.
Engage in daily activities, which may include valuation oversight, trade processing and reconciliation, risk oversight, vendor management, tax compliance, securities lending, financial reporting, client onboarding, shareholder record-keeping, data management, and dashboard creation, depending on the team's needs.