MUFG (DBA) - Tempe, AZ

posted 17 days ago

Full-time - Mid Level
Tempe, AZ
Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Operations Technical Learning Specialist will develop and execute internal learning programs on the Business Process Management team. This position will positively impact the entire department by collaborating with management, product managers, Commercial Loan Operations Services, Trade Service Operations, Payment Operations, PAS, and Treasury and Derivative operations SMEs. Responsible for designing, facilitating technical training for all key systems and tools, product/launch enhancements, new hire, and ongoing learning needs. This position will use scalable solutions and quantifiable metrics rolling into an Executive Dashboard to demonstrate a change in behavior or lift.

Responsibilities

  • Develop Training Content and Facilitate a 'world class' training experience
  • Design, develop, execute, and measure technical learning programs that support business strategies to internal Operations employees.
  • Content may include product launches/enhancements, process documentation updates, data quality, new hire onboarding, proprietary systems, and tools to develop appropriate curricula.
  • Training delivery methods include WebEx webinars, Teams, classroom facilitation, virtual learning, and eLearning using Articulate 360 and Camtasia.
  • Assess program effectiveness using relevant metrics, and correlate metrics with the learning objectives.
  • Research and implement competitive learning methodologies, delivery methods, and technologies that boost adult learning engagement and retention.
  • Manage training-related resources in various libraries (WebEx, Jive, SharePoint, Teams, etc.).
  • Create and manage curriculums for our internal LMS called LEAP.
  • Consult with subject experts and other colleagues to foster a collaborative learning and engaging environment.
  • Communicate respectfully, regularly, and effectively.
  • Remain flexible to changing priorities handling multiple projects at a time in a fast-paced environment.
  • Partner with Talent Development and Learning to leverage soft skills, DEI, and other non-technical content.
  • Establish and maintain high standards of presentations, communications and follow-through.
  • Enter metrics accomplished through learning into a team Dashboard given to Senior Management monthly.

Requirements

  • Requires a bachelor's degree or equivalent work experience plus 10+ years of instructional design skills.
  • Excellent facilitation skills that foster engagement in a web-based environment are required.
  • Attention to detail, sense of urgency, and consistent follow-through are highly critical skills.
  • A thirst and openness to learn new technical systems is critical to success in this role.
  • Proven track record of superior communication skills including the ability to explain complex technical concepts to non-technical users.
  • Strong ability to analyze reports and documentation.
  • Technical skills: MUST have advanced proficiency in Microsoft Office 365 (especially Excel and PowerPoint).

Nice-to-haves

  • Some knowledge of Articulate 360 (Storyline and Rise are most often used), Salesforce (Service Cloud), WebEx, Camtasia, and SharePoint.

Benefits

  • Comprehensive health and wellness benefits
  • Retirement plans
  • Educational assistance and training programs
  • Income replacement for qualified employees with disabilities
  • Paid maternity and parental bonding leave
  • Paid vacation, sick days, and holidays
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