OPERATIONS SUPPORT ANALYST 1 (Data Centre Infrastructure)

City of Toronto•Toronto, ON

4d•CA$47 - CA$52•Onsite

About The Position

Reporting to the Supervisor, Data Centre Operations, you will participate in the implementation, administration, and optimization of Data Centre Operations, and provide ongoing support for all information technology solutions in accordance with the IT Division's information technology methodology, standards, and strategic directions.

Requirements

Post-secondary education in Computer Science or a related discipline, or an approved equivalent combination of education and/or related work experience.
Experience working in a Tier-3 Data Centre infrastructure environment, including familiarity with medium voltage electrical power distribution, single phase and three phase power circuits, space planning, air flow management, and all aspects of structured cabling.
Experience with CAB (IT Change Advisory Board) and in adhering to change, configuration, and asset management processes.
Experience with batch and online workload processes, job scheduling, documentation, troubleshooting and incident reporting.
Experience with enterprise systems monitoring.
Must possess and be able to maintain a valid Province of Ontario Class "G" Driver's License and must qualify for the City's equipment operating permits and requirements.

Nice To Haves

Considerable experience with” ITIL®, CAD®, Visio® and Sunbird DCIM software products.

Responsibilities

Performs operation support of software, hardware and network facility at enterprise level using monitoring and diagnostic tools to ensure the operation and maintenance of the technologies and solutions are cost effective.
Monitors enterprise systems and network usage, performance and capacity; and ensures pro-active action is taken for the production systems and solutions.
Performs enterprise-wide user accounts administration including addition, deletion and change of user accounts.
Responds to user inquiries, investigates and analyzes problems and develops solutions and/or action plans. Liaises with users, other technical support staff and/or vendors to resolve problems.
Provides assistance and operational support in the assessment and implementation of upgrades and/or enhancements to the existing systems.
Works as part of a technical project team to determine requirements, research, evaluate, recommend, design, implement, and provide operational/technical support for system software, platform hardware and/or network solutions.
Reviews the effectiveness of operational standards, procedures and processes and recommends changes.
Monitors the operation of enterprise computer hardware, system software, business applications, network and network connectivity to maintain high system availability.
Administers security procedures and processes at enterprise level to protect the integrity of corporate business applications and data access.
Administers and controls the enterprise systems and their components.
Ensures most effective tools, utilities and technologies are used in operation and enterprise system management.
Performs and monitors enterprise system back up and recovery procedures.