Operations Supervisor

About the position

Join Securitas, where we are dedicated to fostering an inclusive, diverse workplace that enables every team member to thrive. We protect our clients by providing security solutions and peace of mind when it's needed most. Our mission extends beyond safety; it's about empowering each individual to grow, innovate, and make a lasting impact. At Securitas, growth is not just a possibility-it's a guarantee for those who show dedication, drive, and embody our core values. We are currently seeking an Operations Manager who is ready to make a difference, support our Branch or Account Manager, and lead crucial projects to successful outcomes. The Operations Manager plays a vital leadership role in overseeing project planning, client relationships, team development, and ensuring exceptional service delivery. A core responsibility of this role is managing site scheduling and workforce coordination by creating, updating, and maintaining both working schedules and master schedules to ensure proper coverage. You'll adjust schedules as needed to address absenteeism, meet new business requirements, and fulfill client expectations-while ensuring compliance with labor standards and maximizing operational efficiency. Additionally, you will oversee invoice auditing, track hours and purchase orders (POs), and submit accurate invoices through third-party systems.

Responsibilities

• Create, update, and maintain both working and master schedules to ensure adequate coverage.
• Proactively adjust staffing plans to address absenteeism, new business needs, and evolving client expectations.
• Act as the primary contact for clients, ensuring top-notch service delivery and timely corrective action when required.
• Regularly meet with client representatives, address concerns, and offer support during project startups and transitions.
• Manage recruitment, onboarding, training, and retention of high-performing staff.
• Lead by example, mentor team members, and create a positive, respectful work environment.
• Audit invoices for accuracy, track billable hours and POs, and submit invoices through third-party systems.
• Assist in budget planning and management for assigned accounts.
• Monitor expenditures, maintain equipment and supplies, and manage payroll records.
• Contribute to the implementation of corporate initiatives and assist with legal, financial, HR, and administrative matters.
• Visit client sites to ensure staff compliance with client directives and company policies.
• Conduct regular performance evaluations and provide feedback for improvement.

Requirements

• Must be at least 18 years old with a high school diploma or GED.
• 3-5 years in security or management roles, with proven experience in scheduling and operational oversight.
• Proficiency in spreadsheets and general computer use.
• Strong customer service, team leadership, and conflict resolution skills.
• Familiarity with security operations, safety procedures, and HR/business practices.
• Demonstrated ability to lead with positivity, juggle multiple assignments, and contribute meaningfully as a team player.
• Strong organizational and analytical skills.
• Excellent verbal and written communication abilities, with skill in de-escalating and resolving conflicts.
• Uphold integrity and composure in all situations while promoting a culture of accountability and respect.

Benefits

• Medical, dental, vision, life, AD&D, and disability insurance, plus 401K options.
• 40 hours of PTO after 1 year of full-time employment, sick days, and up to 12 weeks of paid family leave annually.
• Weekly pay with additional perks, including telemedicine services and discounts on childcare, electronics, travel, and more.
• Access to paid training, free uniforms, and ample opportunities for career advancement.
• Discounts for pet daycare and access to our Employee Assistance Program.