OPERATIONS SUPERVISOR - ONE WORLD OBSERVATORY

$52,000 - $52,000/Yr

Legends - New York, NY

Part-time - Entry Level

New York, NY

0

Furniture and Related Product Manufacturing

About the position

The Operations Supervisor at One World Observatory is responsible for overseeing all activities within the Observatory Operations department, with a strong emphasis on enhancing the guest experience and managing daily operations. This role involves supervising staff, ensuring compliance with policies, and coordinating with various internal departments to maintain operational efficiency.

Responsibilities

• Supervise all activities within the Observatory Operations department.
• Manage the Observatory floor staff and Guest Services Desk.
• Train and work with Observatory staff, assigning and directing work.
• Prepare daily line schedules for Operations staff.
• Ensure compliance with guest experience, security, sales, and record-keeping policies.
• Inform staff of any changes in policy, procedure, and operations.
• Liaise between management and hourly staff, including building security and maintenance.
• Perform guest services and observatory floor staff duties as needed.
• Model and report on safety policies and procedures.

Requirements

• Minimum 1-3 years' experience in operations, preferably in an attraction, entertainment, or hospitality environment.
• Demonstrated customer-facing experience in a supervisory role.
• Proven operational experience in a high-volume environment.
• Proficient in Microsoft Office Suite; POS ticketing systems experience is a plus.
• Excellent written and verbal communication skills.
• Ability to stand for extended periods and work non-traditional hours.

Nice-to-haves

• Familiarity with New York City and its attractions.
• Agile learner with the ability to handle multiple projects and adhere to deadlines.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid vacation
• 401(k) plan