Operations Staff

Medical Billing Center•Greenville, SC

1d•Hybrid

About The Position

Medical Billing Center is a Physical Therapist-led company focused on helping healthcare providers thrive through streamlined billing and collections. We pride ourselves on long-term client relationships, high-quality service, and a passionate team culture.

Requirements

Experience in therapy billing or healthcare operations preferred.
Familiarity with therapy practice management systems.
Strong organizational and time management skills.
Excellent verbal and written communication abilities.
High attention to detail and accuracy.
Ability to work independently and collaboratively in a fast-paced environment.
Proficiency in Microsoft Office, especially Excel.
Strong customer service and interpersonal skills.
Ability to manage multiple priorities and adapt to changing workflows.
Professional demeanor and team-oriented attitude.
Stable work history with consistent attendance.

Nice To Haves

Strategic thinking and problem-solving capabilities.
Ability to educate and train others effectively.
Calm and professional communication style, especially under pressure.

Responsibilities

Assist with daily operational tasks and workflow execution.
Support system functionality audits and ongoing operating procedures review.
Help monitor operational metrics and KPIs; report trends and suggest improvements.
Support client month end reporting and additional client reporting requests as needed.
Participate in special projects and process improvement initiatives.
Assist training new clients during onboarding and existing clients with new procedures and systems.
Respond to client inquiries as provided by the AR Supervisors and escalate issues to the Operations Supervisor as needed.
Assist in onboarding new clients, systems, and services.
Provide support to Director of Development for client education and internal processes.
Contribute to cross-departmental coordination and communication to improve operational efficiency.
Perform additional tasks as assigned by the Operations Supervisor.