First Citizens Bank - Raleigh, NC
posted 29 days ago
This is a hybrid role (after the initial training period), with the expectation that time working will regularly take place inside and outside of a company office. This Operations Specialist II position handles the booking and quality control tasks for General Bank Loan Operations. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business goals. Assists in the identification of process inefficiencies or opportunities for improvement. May guide less experienced specialists on the team through knowledge in the area of work.