Operations Services Coordinator

California Specialty Pharmacy,LLC•Whittier, CA

127d

About The Position

The operations coordinator plays a critical role in supporting day-to-day specialty pharmacy operations by coordinating workflows, collecting and reporting on key performance indicators, and providing oversight for select strategic initiatives. This role ensures operational continuity, timely execution of processes, and high-quality service for patients, providers, and internal stakeholders. The operations coordinator acts as a central point of communication, problem solver, and process support resource within the pharmacy operations leadership team.

Requirements

High school diploma or equivalent (associate or bachelor’s degree preferred).
2+ years of experience in specialty pharmacy, pharmacy operations, healthcare operations or a related field.
Demonstrated experience coordinating workflows and supporting cross-functional teams.
Strong organizational, analytical, and time-management skills.
Ability to manage multiple priorities in a fast-paced regulated environment.
Strong written and verbal communication skills.
Proficiency with Microsoft Excel, Word, Outlook, and operational tracking tools.

Nice To Haves

Experience supporting new account onboarding or implementation in a specialty or infusion pharmacy setting.
Familiarity with intake, benefits investigation, prior authorization, and fulfillment workflows.
Experience tracking, reporting, or supporting operational KPIs.
Knowledge of URAC, ACHC or other healthcare accreditation standards.
Pharmacy technician experience or certification (where applicable).

Responsibilities

Coordinate operational workflows for both existing and newly onboarded specialty pharmacy accounts, ensuring smooth transitions and consistent execution.
Support intake, benefits investigation, and prior authorization through effective coordination and follow-up.
Monitor daily work and operational hand-offs to ensure revenue targets are met, ensure timely prescription processing and efficient service delivery.
Identify workflow risks or delays and escalate issues with recommended solutions.
Collect, track, and report on key performance indicators (KPIs) related to operational performance, service levels, and account execution.
Maintain operational dashboards, trackers, and reporting tools for leadership review.
Analyze trends and variances to support operational decision-making and continuous improvement.
Support data validation and ensure accuracy and consistency in reporting.
Provide operational oversight and coordination for select strategic initiatives, pilots, and process improvement efforts.
Support implementation of new workflow technology enhancements and operational standards.
Track milestones, deliverables, and outcomes for assigned initiatives and escalate risks as needed.
Assist leadership with preparation of materials, updates, and summaries related to strategic initiatives.
Serve as a key liaison between pharmacy operations, intake, reimbursement, nursing, clinical, and distribution teams.
Facilitate clear communication of priorities, status updates, and operational changes.
Support coordination with external partners such as provider offices, payers, and vendors as needed.
Assist with onboarding coordination, training logistics, and change management efforts.
Support adherence to regulatory and accreditation requirements, including URAC, ACHC, and applicable state and federal regulations.
Assist with audit preparation, documentation tracking, and quality initiatives.
Maintain and update SOPs, Workflows, and operational reference materials.
Help ensure operational processes align with internal policies and quality standards.