Operations Manager - Lawrence Campus and Community Relations

Commonwealth of Massachusetts•Lawrence, MA

1d•Onsite

About The Position

Northern Essex Community College (NECC) is seeking a Full-Time Operations Manager for the Lawrence Campus and Community Relations Office. This position reports to the Vice President of Lawrence Campus and Community Relations and serves as a strategic and operational partner. The role is responsible for supporting departmental priorities, community engagement initiatives, and executive-level operations. The Operations Manager will coordinate complex cross-functional initiatives, manage operational systems and workflows, support community and governmental engagement, and advance projects involving campus leadership, external partners, elected officials, and community organizations. This role works collaboratively with the VP, Project Manager, Associate Director, and campus stakeholders to ensure effective coordination of departmental operations, executive communications, strategic events, and community-facing initiatives. The position requires a high level of professionalism, responsiveness, discretion, and organizational effectiveness in a fast-paced environment. Additionally, the role provides operational oversight for special projects, board and committee activities, stakeholder engagement, budget coordination, and executive logistics to support the College's community relations and Lawrence campus priorities. Some evenings and weekends may be required.

Requirements

Bachelor's Degree required
Minimum of 5 years of experience in an executive office environment and/or in an Office Manager role.
Ability to read, analyze, and interpret common financial reports and legal documents.
Ability to think, reason, and make sound judgments on how responsibilities are completed in compliance with college standards and guidelines.
Excellent verbal, written and interpersonal communication skills.
Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
Ability to work well both independently with little to no supervision as well as part of a team.
Ability to organize and maintain records, reports, and projects.
Excellent judgment and discretion in handling confidential information.
Exceptional time management skills.

Nice To Haves

Banner experience a plus.
Experience working in a diverse, multicultural environment and experience in higher education practices and procedures.
Experience with Project Management software.
Bilingual (Spanish/English)

Responsibilities

Serves as a strategic operations partner to the VP, supporting the coordination and execution of departmental priorities, executive projects, and cross-functional operations.
Manages executive operations for the VP's Office, including scheduling coordination, communications management, meeting preparation, travel logistics, presentation materials, and operational follow-through necessary to support institutional and community initiatives.
Supports departmental workflow management and project continuity by tracking assignments, monitoring timelines, facilitating communication, and maintaining operational documentation and reporting systems.
Oversees departmental administrative and fiscal operations, including budget tracking, purchasing coordination, invoice management, records administration, and related operational processes.
Serves as a primary liaison and point of contact for internal and external stakeholders engaging with the VP's Office, exercising professionalism, discretion, sound judgment, and responsiveness in a fast-paced environment.
Supports operational follow-through for departmental leadership meetings through agenda coordination, action-item tracking, documentation, and communication management.
Serves as a professional point of contact for students, community partners, elected officials, and campus stakeholders engaging with the VP's Office.
Performs additional operational and project-related responsibilities as assigned.
Serves as VP's Office back-up liaison at internal and external meetings, if VP and/or other LCCR team members are unavailable.
Other duties as assigned.