Operations Manager - Lawrence Campus and Community Relations

Commonwealth of Massachusetts•Lawrence, MA

2d•$75,000 - $80,000•Onsite

About The Position

Northern Essex Community College (NECC) serves approximately 5,000 credit students each semester across its Haverhill and Lawrence campuses. The college is dedicated to fostering an organizational culture that values initiative, innovation, and strengths-based development. NECC is committed to using evidence for planning and decision-making, as demonstrated by its participation in Achieving the Dream, a national network focused on closing student achievement gaps. The college also prioritizes the recruitment and retention of a diverse workforce, reflecting the communities it serves, and is a federally recognized Hispanic Serving Institution (HSI). NECC seeks leaders committed to the community college mission, promoting diversity, and utilizing their strengths and innovation for student success.

Requirements

Bachelor's Degree required with a minimum of 5 years of experience in an executive office environment and/or in an Office Manager role.
Ability to read, analyze, and interpret common financial reports and legal documents.
Ability to think, reason, and make sound judgments on how responsibilities are completed in compliance with college standards and guidelines.
Excellent verbal, written and interpersonal communication skills.
Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
Ability to work well both independently with little to no supervision as well as part of a team.
Ability to organize and maintain records, reports, and projects.
Excellent judgment and discretion in handling confidential information.
Exceptional time management skills.

Nice To Haves

Banner experience a plus.
Experience working in a diverse, multicultural environment and experience in higher education practices and procedures.
Experience with Project Management software.
Bilingual (Spanish/English)

Responsibilities

Serves as a strategic operations partner to the VP, supporting the coordination and execution of departmental priorities, executive projects, and cross-functional operations.
Manages executive operations for the VP's Office, including scheduling coordination, communications management, meeting preparation, travel logistics, presentation materials, and operational follow-through necessary to support institutional and community initiatives.
Supports departmental workflow management and project continuity by tracking assignments, monitoring timelines, facilitating communication, and maintaining operational documentation and reporting systems.
Oversees departmental administrative and fiscal operations, including budget tracking, purchasing coordination, invoice management, records administration, and related operational processes.
Serves as a primary liaison and point of contact for internal and external stakeholders engaging with the VP's Office, exercising professionalism, discretion, sound judgment, and responsiveness in a fast-paced environment.
Supports operational follow-through for departmental leadership meetings through agenda coordination, action-item tracking, documentation, and communication management.
Serves as a professional point of contact for students, community partners, elected officials, and campus stakeholders engaging with the VP's Office.
Performs additional operational and project-related responsibilities as assigned.
Serves as VP's Office back-up liaison at internal and external meetings, if VP and/or other LCCR team members are unavailable.
Other duties as assigned.