Operations Manager

About the position

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office.

Responsibilities

• Modeling company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
• Actively learning how to create an environment that promotes PDS culture and values daily
• Assessment, hiring and retention of right fit team members through comprehensive training, supervision, counseling and coaching
• Assessment, investigation, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions
• Execution of the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist
• Driving year over year revenue and profit growth
• Management of expenses to achieve monthly goals and budget
• Show proficiency and adherence to cash management and accounting protocols
• How to be the catalyst in team development of the Perfect Patient Experience
• How to deliver effective leadership, coaching and mentoring with team members in an effort to identify and implement opportunities for improvement
• Importance of keeping commitments and open communications with direct supervisors that develops trust-based relationships and bringing forth issues and concerns openly and early
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
• Gains proficiency and understands the tools and resources available with regards to People related functions, such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance and execution
• Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems

Requirements

• High school diploma or equivalent
• Five or more years of related work experience in operational management
• Operations Manager Trainee must possess and maintain a valid driver's license and automobile insurance
• Driver's license must be verified by completing a motor vehicle record check at the time of hire
• Operations Manager Trainees are required to timely travel to multiple offices per day, in some cases several times per day, and must have reliable means of transportation to travel to assigned offices
• In lieu of a valid driver's license and automobile insurance, Operations Manager Trainee must have reliable means of alternate transportation which would allow for required, timely travel to multiple offices per day, in some cases several times per day

Nice-to-haves

• Associate degree, Bachelor's degree
• Five or more years of experience leading a team, mentoring and coaching subordinates
• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition)
• Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual's needs; recognizes and celebrates improvement to sustain change)

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community