Operations Manager - Scaffolding

About the position

The PC Operations Manager is responsible for the support of the operations at the PC with focus on customer service, employee development, fleet utilization and maximizing profits.

Responsibilities

• Work with Profit Center Manager to develop and maintain rental operation standards
• Ensure the Profit Center is in compliance with company policies and procedures
• Ensure customer service levels are held above standards
• Maintaining a consistent message to be delivered by all customer service team members
• Train and develop rental operations staff
• Quality equipment improvement and reduction of driver time loading
• Quality control of fleet and management of cost associated with rental
• Coach employees to work together and able to create a game plan for employees to follow
• Motivates through constant evaluation and review
• Set clear and measurable objectives for entire team
• Direct various staff members in the performance of their store related positions
• Develop, evaluate and motivate staff
• Maximize operational efficiencies
• Recommend new processes where needed to improve quality and cost
• Responsible for safety audits, safety training, compliance with State and Federal OSHA and DOT regulations
• Manage human resource administration (payroll/scheduling/paperwork, etc.)
• Explain the billing procedure to customers and develop customer trust and understanding
• Assist customer in determining their rental needs by applying product knowledge
• Responsible for the management of the Yard
• Perform daily and weekly truck audits
• Communicate inventory levels to management
• Hold daily meetings to discuss daily objectives and safety issues
• Maintain well organized and safe premises

Requirements

• 3 Years in the rental equipment or construction industries
• 1 Year of Operations Management or related/retail management experience
• Excellent management and leadership skills
• Exceptional organization skills
• Exceptional problem solving skills; able to identify problems and implement corrective actions
• Excellent knowledge of construction equipment required
• Ability to effectively communicate
• Understands basic knowledge of MS Office, Outlook, Internet/Intranet, and Wynne system

Benefits

• Health, dental and vision plans
• 401(k)
• Volunteer time off
• Short-term and long-term disability
• Accident, life and travel insurance
• Flexible spending
• Tuition reimbursement
• College savings
• EAP and length of service awards
• Twelve to twenty-five vacation days depending on years of service
• Five sick days
• Six paid holidays
• Two paid half day holidays
• Two floating holidays
• One inclusion day
• One volunteer day