Mass General Brigham - Cambridge, MA
posted about 2 months ago
Full-time - Manager
Cambridge, MA
Ambulatory Health Care Services
About the position
The Mobile Integrated Healthcare Operations Manager is a leadership role focused on overseeing the daily operations of the Mobile Integrated Healthcare program. This position emphasizes employee development, team well-being, and collaboration while ensuring the achievement of clinical, operational, and fiscal goals. The manager will also be responsible for optimizing departmental resources and implementing strategies for efficiency.
Responsibilities
- Supervise the day-to-day operations of the Mobile Integrated Healthcare program.
- Ensure clinical, operational, and fiscal goals are achieved.
- Monitor ambulance service demand and analyze operational performance.
- Assist in developing operational objectives and recommend program improvements.
- Recruit, select, train, and develop staff, providing guidance in competency development.
- Communicate regularly with employees regarding performance expectations and feedback.
- Conduct annual employee performance evaluations in a fair and timely manner.
- Foster an environment of continuous improvement and employee engagement.
- Stay updated on industry trends and recommend program enhancements based on data.
- Participate in the Mass General Brigham Ambulance Services Manager-on-Call Program.
Requirements
- Associate degree or equivalent combination of education and experience.
- Current MA Paramedic certification or National Registry Paramedic certification (must obtain MA certification within one year).
- Five years of EMS experience as a Paramedic.
- Two years of experience as a mobile integrated healthcare provider.
- Valid driver's license with a driving history that meets department requirements.
Nice-to-haves
- Experience as an EMS Instructor with clinical field preceptor/field training officer experience.
- Experience in project management and reporting status to management.
- Experience with EPIC or similar EHR systems.
- Proficient in Microsoft PowerPoint, Word, Excel, and Outlook.
Benefits
- Employee development programs
- Continuing education opportunities
- Participation in company-sponsored training
- Health and wellness programs
