Operations Manager II

Google • Atlanta, GA

4h • $108,000 - $155,000

About The Position

A problem isn’t truly solved until it’s solved for all. That’s why Googlers
build products that help create opportunities for everyone, whether down the
street or across the globe. As a Program Manager at Google, you’ll lead complex,
multi-disciplinary projects from start to finish — working with stakeholders to
plan requirements, manage project schedules, identify risks, and communicate
clearly with cross-functional partners across the company. Your projects will
often span offices, time zones, and hemispheres. It's your job to coordinate the
players and keep them up to date on progress and deadlines.

In this role, you will be the leader of how Google optimizes logistics processes
while incorporating current industry standards and best practices. You will be
responsible for process improvement recommendations, change management,
standardization of user documentation, creating processes that drive action and
interacting with all partner teams. You will lead new project initiatives for
the Americas server operations logistics with a duration of three months to two
years, create business requirements documents (BRD), work with key stakeholders,
drive innovation, understand operational impacts and create
presentations/documents for the leadership team.

Behind everything our users see online is the architecture built by the
Technical Infrastructure team to keep it running. From developing and
maintaining our data centers to building the next generation of Google
platforms, we make Google's product portfolio possible. We're proud to be our
engineers' engineers and love voiding warranties by taking things apart so we
can rebuild them. We keep our networks up and running, ensuring our users have
the best and fastest experience possible.

Requirements

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in a customer or client-facing role supporting in supply chain or logistics.
• 5 years of experience analyzing data and generating business insights in order to guide business decisions.
• 5 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes.

Nice To Haves

• MBA or Master's degree in a related field.
• Certification in Council of Supply Chain Management Professionals (CSCMP), Lean Six Sigma.
• 4 years of experience building relationships with stakeholders or clients.
• Experience in data center equipment environments or computer component manufacturing.
• Knowledge of SQL, analytics and operations.
• Excellent problem-solving skills to analyze logistics issues and develop effective solutions.

Responsibilities

• Leverage logistics software and systems (e.g., TMS, WMS, ERP) to manage and track shipments, analyze data, and improve communication.
• Oversee external logistics partnership by managing and monitoring metrics for key performance indicators (KPIs), vendor performance scorecards, and development of business cases to support logistics process changes or improvements.
• Manage quarterly budgets, invoice control, and capital improvement projects within your locations. Manage relationships with multiple internal customers at data centers.
• Manage the complete order fulfillment cycle from order receipt to final delivery, ensuring accuracy and adherence to customer requirements and delivery schedules.
• Serve as the primary logistics contact for customers, proactively communicating order status, shipment tracking, potential delays, and resolving any logistics-related issues promptly and professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level