Operations Coordinator (Nonprofit)

$50,000 - $55,000/Yr

Scion Staffing - Austin, TX

Full-time - Entry Level

Hybrid - Austin, TX

Administrative and Support Services

About the position

The Operations Coordinator (Nonprofit) role is crucial for ensuring exceptional service delivery to fund-holders and stakeholders within a philanthropic organization. This full-time, hybrid position involves managing accounts payable and scholarship administration, while collaborating with various teams to maintain business quality and uphold service standards.

Responsibilities

• Process payment requests for fiscal sponsorships and other funds.
• Manage scholarship payments and verify payee ACH information as needed.
• Assist with scholarship application, selection, and award processes.
• Provide technical support to users of the scholarship management platform.
• Monitor and respond to inquiries from scholarship applicants and stakeholders.
• Support Donor Relations and Finance departments with technical and administrative tasks.
• Maintain and update documentation for processes, identifying areas for improvement.
• Administer the weekly grant process for donor-advised funds.
• Collaborate with the Operations and Service team to meet organizational goals.
• Open and close the office and manage guest reception.
• Set up and break down conference rooms, including A/V equipment and meeting refreshments.
• Maintain clean and stocked office spaces for staff and visitors.
• Deliver prompt, friendly, and efficient service, addressing customer needs proactively and providing solutions that align with service standards.
• Maintain accurate data, documentation, and compliance with organizational policies and IRS regulations.
• Collaborate with internal teams to coordinate service, ensure data accuracy, and support donor engagement efforts.

Requirements

• Full-time work experience in a professional office setting, with a focus on client-facing roles.
• Experience with processing various payment transactions such as accounts payable, grants, scholarships, or nonprofit funds.
• Strong commitment to providing excellent customer service and maintaining confidentiality in handling sensitive information.
• Proficient in Microsoft Office Suite, electronic data management, and internet software. Experience with project management tools (e.g., Asana) and scholarship management systems (e.g., Foundant or CommunitySuite) is a plus.
• Effective problem-solving skills with the ability to implement new technology tools to enhance efficiency.
• Exceptional attention to detail, accuracy, and the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to convey information clearly and correctly.
• Ability to work collaboratively as part of a team and independently with minimal supervision. Willingness to assist team members during high-volume periods.
• Capacity to engage effectively with a diverse range of volunteers, donors, and community leaders at all levels.
• Availability to work during regular business hours and occasionally evenings or weekends as needed.
• Genuine participation in diversity, equity, and inclusion initiatives, with a commitment to addressing opportunity gaps in Central Texas.

Nice-to-haves

• Experience with project management tools (e.g., Asana) and scholarship management systems (e.g., Foundant or CommunitySuite) is a plus.

Benefits

• Medical
• Dental
• Vision
• Paid Holidays
• Retirement Plan with a 4% match
• Professional Development Opportunities
• Generous Paid Time Off
• Paid Sick Leave