Operations Associate II - Retirement Plan Operations
About The Position
What is the opportunity? As an Operations Associate in the Retirement Plan Operations team, you will assist our Financial Advisors, Private Client Group personnel, and internal partners to resolve problems and answer questions related to retirement plans and handle all tax reporting maintenance on retirement accounts. If you enjoy challenging work, solving complex problems, and are looking for the next step in your career, we want to hear from you! What will you do? Handle all custodial retirement accounts from set-up to termination Answer phone calls from Financial Advisors and other internal partners to answer questions and resolved problems related to retirement plans Process retirement-related paperwork and answer questions regarding these forms Tax reporting corrections and reconciliations Obtain the necessary documentation from clients by working with the branch offices to stay in compliance with the Internal Revenue Service (IRS). Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures Reduce risk by suggesting process changes or modifications as appropriate Perform other duties and responsibilities as assigned What do you need to succeed? Must-have 4-year degree from an accredited university (or equivalent) OR high school diploma (or equivalent) AND 2+ years of job-related experience. Effective problem identification, analytical, and resolution skills along with proficient computer skills in Windows-based software products. Ability to communicate effectively both verbally and in writing, excellent customer service skills, organizational skills, and superb attention to detail. Ability to handle multiple priorities in a fast-paced and deadline driven environment. Nice-to-have 4-year degree from an accredited university in business, finance or related field 1+ year business, finance, customer service and/or accounting/bookkeeping experience. Previous experience in the securities industry preferred Previous experience with retirement plans and accounts What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Flexible work/life balance options Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business The good-faith expected salary range for the above position is $45,000 - $70,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that: Drives RBC’s high performance culture Enables collective achievement of our strategic goals Generates sustainable shareholder returns and above market shareholder value
Requirements
- 4-year degree from an accredited university (or equivalent) OR high school diploma (or equivalent) AND 2+ years of job-related experience.
- Effective problem identification, analytical, and resolution skills along with proficient computer skills in Windows-based software products.
- Ability to communicate effectively both verbally and in writing, excellent customer service skills, organizational skills, and superb attention to detail.
- Ability to handle multiple priorities in a fast-paced and deadline driven environment.
Nice To Haves
- 4-year degree from an accredited university in business, finance or related field
- 1+ year business, finance, customer service and/or accounting/bookkeeping experience.
- Previous experience in the securities industry preferred
- Previous experience with retirement plans and accounts
Responsibilities
- Handle all custodial retirement accounts from set-up to termination
- Answer phone calls from Financial Advisors and other internal partners to answer questions and resolved problems related to retirement plans
- Process retirement-related paperwork and answer questions regarding these forms
- Tax reporting corrections and reconciliations
- Obtain the necessary documentation from clients by working with the branch offices to stay in compliance with the Internal Revenue Service (IRS).
- Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures
- Reduce risk by suggesting process changes or modifications as appropriate
- Perform other duties and responsibilities as assigned
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
