Graduate Recruitment Opportunities (GRO) - Operations Analyst
About The Position
Graduate Recruitment Opportunities (GRO) at Manulife John Hancock is a flagship early talent program designed to launch careers with support, structure, and opportunities for growth. The Operations Program, a key stream within GRO, is an 18-month direct-hire program for new graduates. It places participants in diverse business units across Toronto, Halifax, Waterloo, and Montreal, focusing on areas like Retirement Operations, Investment Operations, Performance & Reporting, Alternative Investment Operations, and Fund Services Operations. The program provides hands-on experience and builds foundational skills in Customer Experience, Data Analytics, and Continuous Improvement. As part of GRO, participants join a community of peers, engage in professional development, mentorship, and leadership exposure, aiming to develop future-ready operations leaders.
Requirements
- Pursuing a degree in Business Administration or a related field, with an expected graduation in Spring 2026 from an accredited university.
- Strategic thinking abilities.
- A strong focus on customer-centric solutions.
- Analytical skills with a passion for data analysis and problem-solving.
- Curiosity and a willingness to learn and grow.
- A strong work ethic coupled with a proactive, flexible attitude and a readiness to contribute wherever needed.
- Excellent time management, planning, and communication skills.
- Ability to build and maintain relationships with various stakeholders; a collaborative team player.
- An understanding of the financial services industry, including wealth and asset management.
- Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Responsibilities
- Leverage analytical skills and critical thinking to ask insightful questions, understand business drivers and needs, and bring clarity and precision to the scope and requirements of initiatives.
- Build and nurture positive, effective relationships to strengthen partnerships with key stakeholders.
- Apply training and knowledge effectively in areas such as data mining, analysis and visualization, process assessment, root cause analysis, prioritization, and presenting findings, with a focus on customer needs and NPS.
- Provide clear and concise documentation of solution requirements and propose viable solutions.
- Use strong communication skills to lead meetings and present information to all organizational levels.
- Clearly articulate upcoming changes to prepare business partners.
- Recommend business decisions that drive results and address customer issues.
- Engage in daily activities, which may include valuation oversight, trade processing and reconciliation, risk oversight, vendor management, tax compliance, securities lending, financial reporting, client onboarding, shareholder record-keeping, data management, and dashboard creation, depending on the team's needs.
Benefits
- health insurance
- dental insurance
- vision insurance
- short- and long-term disability insurance coverage
- life and AD&D insurance coverage
- adoption/surrogacy benefits
- wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program (in Canada) includes holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
