Operations Analyst

Enercare•Markham, ON

1d•CA$47,403 - CA$78,215•Onsite

About The Position

The Operations Analyst provides advanced operational, billing, analytical, and project support within the Billing Operations team. This role is responsible for running Bill Cycles, ensuring billing accuracy, operational efficiency, and end‑to‑end exception management. The successful candidate will support and guide vendors, business partners and team members, oversee daily billing processes, and collaborate with project teams and developers to design, validate, and implement system enhancements including reporting and SQL query creation and management. This role requires a strong understanding of billing systems, a solution‑oriented mindset, and the ability to partner cross‑functionally to drive continuous improvement and operational excellence.

Requirements

Experience with billing and revenue platforms such as Northstar, Zuora Billing and Zuora Revenue.
BBA or equivalent post-secondary education.
Minimum 3 years' experience in billing operations, financial analysis, or root‑cause focused systems work.
Advanced proficiency in Microsoft Excel and Access; experience with PowerBI and SQL is an asset.
Strong analytical, problem-solving, and decision-making abilities.
Excellent written and verbal communication skills.
Ability to analyze financial impacts and understand banking/payment environments.
Strong organizational skills with the ability to manage competing priorities under tight deadlines.
Proven experience managing multiple billing systems and exception workflows.
Self-starter with strong interpersonal, relationship-building, and conflict resolution skills.
Demonstrated ability to drive change, enhance processes, and support a continuous improvement culture.

Nice To Haves

experience with PowerBI and SQL is an asset.

Responsibilities

Support daily Billing Application activities, including workflow monitoring, inbox management, and operational support.
Provide oversight and quality review of Billing team activities, offering guidance and escalating issues as appropriate.
Contribute to cross-training, and act as a subject matter expert across billing systems especially for Northstar Billed accounts
Create and maintain process documentation to ensure adherence to best practices and audit controls.
Investigate and resolve escalations, payment discrepancies, and customer inquiries.
Analyze billing and payment files to ensure accurate posting, compliance with controls, and timely resolution of exceptions.
Conduct root-cause analysis, implement solutions, and ensure corrective actions are applied to impacted accounts.
Manage file transfers with internal and external partners, ensuring accuracy and data integrity.
Develop and manage billing operational controls in collaboration with Analytics, Revenue Assurance, Billing, Offline teams, Training & Development, Collections, Marketing and vendors
Create ad hoc queries using SQL, PowerBI, and other tools to analyze billing trends and uncover system issues.
Present recommendations to leadership on process enhancements, system improvements, and control gaps.
Support project initiatives and lead components related to billing, system enhancements, and operational improvements.
Contribute to ongoing improvements in training, quality assurance, and customer experience.
Manage and validate file transfers between internal systems and external vendors to ensure data integrity
Support data migration and UAT functions as required
Work closely with Billing & Collections, Revenue Assurance, Training, Quality Assurance, and external vendors.
Support production service levels and provide subject matter expertise for projects impacting billing or customer experience.
Foster strong relationships across departments to ensure alignment and timely issue resolution.