Operations Analyst

Children of America • Delray Beach, FL

3d • Onsite

About The Position

Children of America is a unique blend of people, principles, and pride that creates a strong and diverse community. We are dedicated to providing exceptional early childhood education while fostering a collaborative and growth-oriented workplace for our employees. Our programs serve children from 6 weeks to 12 years old through Infant, Toddler, Preschool, Pre-K, Before & After Care, and Summer Camp programs. At COA, we value accountability, integrity, collaboration, and continuous growth. As we continue to grow, we are seeking a detail-oriented and analytical Operations Analyst to support operational reporting, billing processes, financial accuracy, and business operations across our childcare centers. The Operations Analyst is responsible for supporting operational and financial processes across multiple childcare centers. This role focuses on billing operations, reporting, account analysis, collections, operational support, and cross-functional collaboration to help ensure efficiency, accuracy, and consistency across the organization. The ideal candidate is analytical, highly organized, detail-oriented, and comfortable working in a fast-paced, multi-location environment.

Requirements

• Bachelor's degree required.
• Minimum of 1 year of experience in operations, billing, financial analysis, accounts receivable, or related business operations.
• Strong analytical skills and attention to detail.
• Excellent organizational, problem-solving, and time-management abilities.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Advanced proficiency in Microsoft Excel and business software systems.
• Knowledge of state and federal regulations related to billing and operational compliance.

Nice To Haves

• Experience in childcare, education, healthcare, retail, or other multi-location operations.
• Experience with operational reporting, billing systems, or government funding programs.
• Familiarity with financial reporting, KPI tracking, and process improvement initiatives.

Responsibilities

• Review operational reports and billing information submitted by center management for accuracy and completeness.
• Analyze operational and financial data and prepare reports for district managers and corporate leadership.
• Support center and district management teams with operational procedures, billing processes, and software systems.
• Process account adjustments related to rate changes, credits, and billing discrepancies.
• Maintain accurate operational and billing records and documentation.
• Manage billing, invoicing, collections, and account reconciliation for assigned childcare centers.
• Submit monthly attendance records and invoices to government agencies and funding programs.
• Analyze invoices, reports, and operational metrics to ensure accuracy and compliance.
• Collaborate with internal departments to ensure timely and accurate information flow.
• Develop strong partnerships between field operations and corporate teams to improve efficiency and communication.
• Identify opportunities for process improvement and operational consistency.
• Provide high-quality customer service to internal and external stakeholders.
• Ensure all activities align with Children of America's mission, values, and ethical standards.

Benefits

• Childcare assistance program
• Educational assistance and tuition reimbursement
• Employee referral bonus program
• Employee recognition programs
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life, accident, and disability insurance
• Paid vacation and paid holidays
• Supportive and collaborative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level