Operations Analyst

OneScreen.ai•Boston, MA

7d•Onsite

About The Position

We’re looking for an Operations Analyst to join our Media Operations team in Boston. This is a hands-on execution role — you’ll be the operational engine behind every campaign we run, from the moment an IO is signed to the final delivery of assets to the client. You’ll work closely with the Customer Success team throughout every campaign, serving as the execution arm that ensures what was promised to the client actually happens — on time, accurately, and without the CS team having to chase. You’ll also manage relationships with vendors, photographers, and internal stakeholders across multiple concurrent campaigns. You’re the person who catches the spec error before it becomes a missed install. You’re the one who follows up with the vendor before anyone has to ask. You keep things moving. This role sits at the intersection of process, communication, and execution. If you thrive in an environment where no two days look the same and you take pride in running a clean, organized operation — this is for you.

Requirements

Experience in operations, campaign management, or project coordination — whether through internships, co-ops, coursework, or early career roles
Proven ability to manage multiple concurrent projects with competing deadlines
Strong written communication skills — clear, professional, and timely
Highly organized with strong file management and process discipline
Comfortable working across tools: HubSpot, Google Drive, Slack

Nice To Haves

Experience in OOH, media, advertising, or marketing services
Familiarity with automation tools (Zapier, Make, or similar)
Experience coordinating with photographers or videographers
Comfortable with DocuSign and contract workflows
Basic design skills (Canva or similar) for formatting client-facing documents

Responsibilities

Own the end-to-end campaign lifecycle from IO signing through final asset delivery
Build and maintain campaign folders in Google Drive — specs, examples, creative uploads, POP shells — per line item and format
Generate and QA insertion orders before they go to clients; ensure all details are accurate
Submit creatives to vendors before drop-dead dates and confirm receipt
Send and manage booking requests across all vendors on a campaign
Cross-check vendor contracts against internal grids — unit IDs, flight dates, costs, SOV%
Collect, white-label, and organize specs and example images from vendors
Follow up proactively to confirm launches, collect POPs, and resolve any issues
Confirm every campaign is live on launch day — and flag anything that isn’t immediately
Collect and review beauty shots and sizzle reels from vendors and hired photographers/videographers
Deliver final assets to CS within SLA so the client gets them on time
Track and document issue resolution end-to-end in HubSpot
Follow and maintain SOPs for every step of the campaign lifecycle
Keep HubSpot deal records current throughout the campaign
Identify repetitive tasks and work with the team to automate or systematize them
Support onboarding calls and coordinate with CS on any ops-related client questions