Operations Analyst – Service Management Operations
About The Position
The Operations Analyst – Service Management Operations supports the execution of key operational activities that enable the DT organization to run efficiently and effectively. Reporting to the Associate Director – Service Management Operations, this role provides coordination, analysis, reporting, and administrative support across budgeting, compliance, vendor management, organizational operations, and performance reporting activities. This position is ideal for an early-career professional looking to build expertise in digital operations, business management, governance, and organizational effectiveness. The role will work closely with leaders and cross-functional partners to gather data, maintain operational processes, support governance activities, and help ensure organizational priorities are executed consistently and transparently.
Requirements
- Bachelor's degree in Business Administration, Management Information Systems, Finance, Operations, Data Analytics, or a related field, or equivalent work experience with 1+ years of experience in operations, business analysis, project coordination, service management, finance, compliance, or a related discipline.
- Strong organizational skills with attention to detail and ability to manage multiple priorities with
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office applications, particularly Excel, PowerPoint, and Teams.
- Ability to work effectively with cross-functional teams and stakeholders.
- Analytical mindset with an interest in using data to solve business problems.
Nice To Haves
- Master's degree in Business Administration (MBA) or a related quantitative discipline.
- Experience with reporting and visualization tools such as Power BI, Tableau, or similar platforms.
- Exposure to financial management, vendor management, compliance, governance, or operational processes.
- Familiarity with Service Management, Agile delivery, or Digital Technology organizations.
- Experience supporting projects, operational initiatives, or process improvement efforts.
Responsibilities
- Support the coordination and execution of organizational meetings, operating cadences, governance reviews, and leadership activities.
- Maintain operational documentation, procedures, team resources, and organizational records.
- Track action items, decisions, and commitments to ensure timely follow-through.
- Assist with process improvement initiatives by identifying inefficiencies and recommending opportunities to streamline work.
- Support organizational change efforts by helping teams adopt new processes, tools, and operational practices.
- Assist with budget planning, forecasting, and expense tracking activities.
- Maintain budget trackers, financial reports, and supporting documentation.
- Support monthly and quarterly financial reviews by collecting and validating financial data.
- Help monitor spending trends and identify potential budget risks or variances.
- Support the coordination of audit, risk, compliance, and governance activities.
- Maintain compliance documentation, evidence repositories, and audit records.
- Track remediation actions, risk mitigation activities, and governance commitments to completion.
- Assist with business continuity planning exercises and operational readiness activities.
- Help ensure required controls, documentation, and reporting obligations are completed on schedule.
- Support vendor onboarding, invoice processing, and contract administration.
- Maintain vendor records and performance tracking documentation.
- Assist with vendor performance reviews and preparation of governance materials.
- Coordinate with procurement, sourcing, finance, and legal teams to support vendor management processes.
- Track vendor deliverables, contract milestones, and operational commitments.
- Collect, validate, and organize operational performance data from multiple sources.
- Develop and maintain reports, dashboards, scorecards, and presentation materials.
- Monitor data quality and ensure reporting is accurate, timely, and consistent.
- Analyze trends and summarize findings to support leadership decision-making.
- Assist in preparing operational reviews, governance presentations, and executive reporting materials.
Benefits
- medical
- dental
- vision
- life insurance
- short-term disability
- long-term disability
- 401(k) match
- flexible spending accounts
- flexible work schedules
- employee assistance program
- Employee Scholar Program
- parental leave
- paid time off
- holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
