Operations Admin

H&R Block - Taunton, MA

Full-time - Entry Level

Taunton, MA

Professional, Scientific, and Technical Services

About the position

The Operations Admin role is responsible for providing comprehensive administrative support within a designated district, focusing on operational and hiring assistance, supply ordering, and general office duties. This position serves as a key point of contact for technical support, ensuring effective communication between customers and various internal departments to resolve issues promptly and efficiently.

Responsibilities

• Provide seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC).
• Receive and document communications from offices regarding concerns or needs related to supplies, facilities, or support.
• Review and verify invoices and prepare payments in Coupa for the DOC's approval.
• Provide technical support to internal and external customers via phone, email, and chat.
• Interpret customer needs and utilize software solutions to identify possible resolutions.
• Remote into office computers to resolve technical issues as needed.
• Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.
• Handle customer communications using incident handling and escalation procedures.
• Document and track customer contacts accurately using software solutions.
• Adapt to changes in user demands and work environment as necessary.
• Maintain a technical working knowledge of supported products.
• Attend training related to job performance and efficiency.
• Perform other duties as assigned by the District Operations Coordinator or in partnership with the CSM and/or TSC Supervisor.

Requirements

• High school diploma or equivalent.
• 1-3 years of administrative experience.
• Customer service experience.
• Demonstrated decision-making, analytical, and problem-solving skills.
• Strong organization, prioritization, and project coordination skills.
• Effective oral, written, and interpersonal communication skills.
• Ability to communicate clearly and calmly with associates under stress.
• Some experience or ability to learn to support Microsoft operating systems and networking connectivity.
• Experience working with Windows Environment.