Onsite Virtual Specialist
$35,880 - $62,234/Yr
Covantage Credit Union - Antigo, WI
posted 2 months ago
Full-time
Antigo, WI
Credit Intermediation and Related Activities
About the position
CoVantage Credit Union is seeking a full-time Virtual Specialist to provide exceptional service to members through phone and online channels. This role involves assisting with deposit services, consumer loans, and virtual services in a fast-paced environment dedicated to member satisfaction.
Responsibilities
- Field phone calls, voicemails, e-mails, and online messages.
- Assist online, mobile, and phone banking users with passwords, bill pay, deposits, and more.
- Deliver exceptional service while building strong member relationships.
- Refer members to other credit union products and services when appropriate.
- Provide efficient and professional service to members.
- Maintain member confidentiality.
Requirements
- A high school diploma or equivalent.
- Experience working in a service or sales related capacity.
- Strong written and verbal communication skills.
- Ability to work with a wide variety of people on a daily basis.
- Organized, efficient, and accurate in a fast-paced work environment.
- Proficient with Microsoft Office and Windows Software programs.
Nice-to-haves
- Bilingual fluency preferred, but not required.
Benefits
- 401k employer match of up to 200%
- Bonus of annual salary up to 4%
- Generous employer HSA contribution
- Paid time off for community service
