Online Student Enrollment Advisor

Educate Kansas - Pratt, KS

Full-time - Entry Level

Pratt, KS

About the position

The Online Student Enrollment Advisor is a full-time administrative position responsible for various duties required for the efficient operation of the Enrollment Services Office. This role serves as the frontline advisor and facilitator for the flow of enrollment information between EDUKAN, Pratt Community College, and prospective/current students. The position contributes to student services duties from the time of initial inquiry through the completion of Start Verification, aiming to assist in transitioning students from inquiry into the virtual classroom by ensuring online services and communications are met.

Responsibilities

• Monitor enrollments and ensure all enrollment correspondence are extended to students via Pratt Operations.
• Monitor and ensure enrollments are transferred from EDUKAN to Pratt Community College daily.
• Produce daily pending reports, holding college accountable for pending status as outlined in the CRM system.
• Responsible for courtesy follow-up calls and student support per student assignments until active status conversion rate is at 90% or higher.
• Responsible for the development and assignment of student enrollments.
• Manage, facilitate, and assure college team members are completing the enrollment process and flipping students to active status immediately upon completion.
• Assure determination of late enrollment eligibility rules are followed and process accordingly.
• Once late enrollment is completed, work with student and faculty for course engagement and catch up.
• Responsible for reporting and seeking guidance from the Chief Executive Officer when enrollment operations fall short.
• Responsible for the submission of process adjustments policies and or procedures.
• Facilitate the coordination of data management, maintain supportive documentation, and conduct the Enrollment Merger Meeting.
• Responsible for tracking enrollment to active status per session end and compiling the Enrollment Summary Report.
• Responsible for tracking active minus no shows, per session end and compiling the Enrollment Summary Report.
• Responsible for tracking final starts minus drops per session end and compiling the Enrollment Summary Report.
• Collect In-State vs. Out-of-State Enrollments Report information and apply to the Enrollment Summary Report.
• Complete, distribute, and post the Enrollment Summary Report within 48 hours of completion.
• Work collaboratively with HS Advisors for student activity and grade reporting process.
• Monitor and address assigned student enrollment issues via phone correspondence.
• Provide Vice President of Enrollments & EDUKAN Chief Executive Officer a weekly scrub report for enrollment and payment activities.
• Provide outstanding customer service and act as a key point of contact with assigned students during the enrollment process.
• Responsible for assuring any/all needed interactions with College & Staff, Students, and EDUKAN Team are responded to within 48 hours of request.
• Responsible for maintaining confidentiality of student information.
• Complete all other duties as assigned by the Chief Executive Officer in a timely manner.

Requirements

• Two to five years of similar or related experience with a keen understanding and insight into student needs for enrollment.
• High School Education or GED.
• Knowledge of principles and processes for providing customer service.
• Knowledge of administrative and clerical procedures and systems, proficient in Microsoft Office (Word, Excel, PowerPoint).
• Strong communication skills, both oral and written.
• Ability to work under pressure and retain confidential information.
• Need for minimal supervision.
• Passionate understanding for students and their specific higher educational needs.
• Ability to learn and adapt quickly and efficiently.
• Strong organizational skills.

Nice-to-haves

• Willingness to obtain appropriate licensure i.e. SHRM, etc.

Benefits

• None specified