Online Grocery Pick-Up Clerk

Kroger - Southgate, MI

Part-time - Entry Level

Southgate, MI

1,001-5,000 employees

Food and Beverage Retailers

About the position

The Online Grocery Pick-Up Clerk is responsible for selecting and gathering products for customers' online orders efficiently while ensuring freshness and quality. This role involves assembling orders, processing payments, and providing a positive customer service experience to encourage repeat online shopping. The position emphasizes the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Select and gather products for customers' online orders efficiently.
• Assemble customers' online orders and process coupons and payments.
• Deliver and load orders into customers' cars upon arrival for pick-up.
• Provide a positive customer service experience to encourage repeat business.
• Communicate any substitutions or exceptions to customers' orders at the time of pick-up.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Ensure products are stored in optimal temperature zones and follow bagging standards.

Requirements

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral and written communication skills.

Nice-to-haves

• Experience as a personal shopper or in a production-oriented or warehouse environment.
• Experience stocking shelves or as a cashier.

Benefits

• Opportunities for career growth and development.
• Supportive work environment that values diversity and inclusion.