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Expeditors - Carteret, NJ
posted about 1 month ago
About the position
The ONF Coordinator for the Regional Import Gateway is responsible for ensuring the proper and timely movement of freight and information while providing exceptional customer service within the Import Gateway department. This onsite position is located at the import CFS in Carteret, NJ, and operates Monday through Friday from 11 am to 8 pm. The role emphasizes smooth freight process flow, data accuracy, and strong vendor relationships, all while adhering to company policies and promoting a positive workplace culture.
Responsibilities
- Ensure smooth and timely freight process flow
- Input accurate and timely data into operating system
- Track and trace shipments
- Manage department's ocean onforwarding workboard
- Work directly with warehouse employees to ensure certain shipments are prioritized, based on department and customer needs
- Ensure timely dispatch of cargo, to meet customer's delivery requirements
- Interact with other Expeditors offices, with exceptional customer service
- Build and maintain strong relationships with vendors (trucking, terminals, and others)
- Respond timely to E-mail requests and phone calls
- Understand department process flow, while constantly looking for areas of improved efficiency
- Ensure customer's standard operating procedures are being followed and updated in the DLSOP
- Understand and meet KPI standard, as per the company's procedures
- Meet company standard of 52 hours training per year
- Promote compliance by diligently following all company policies and regulations while performing the tasks at hand, with outstanding integrity and pride
- Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
Requirements
- Bachelor's degree or Work Experience Equivalent
- Interpersonal / Communication skills
- Customer Service skills
- Pro-active, strong organizational skills
- Great computer skills
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
