One-Stop Student Financial Counselor - Hybrid

Point Loma Nazarene University • San Diego, CA

22h • $24 - $27 • Hybrid

About The Position

We’re looking for a highly motivated and customer-focused professional to join our team as a One-Stop Student Financial Counselor. This role will guide students through financial planning, account management, and financial aid processes while delivering exceptional service. If you thrive in a fast-paced environment and are passionate about helping students succeed, this is the opportunity for you! This role is your chance to make a meaningful impact on student success while growing professionally in a collaborative and supportive team environment!

Requirements

• A Bachelor’s degree and 2+ years of office and customer service experience, preferably in education.
• Strong working knowledge of Title IV Federal Student Aid programs and financial aid regulations.
• Exceptional communication and problem-solving skills, with a proven ability to manage sensitive situations tactfully.
• Proficiency in systems like PowerFAIDS, Workday, or similar student information systems.
• Detail-oriented, self-motivated, and able to effectively manage multiple priorities with tight deadlines.
• Bachelor’s Degree and two (2) years of office and customer service experience required.
• 1-2 years of experience in customer service or education-related.
• Evidence of Christian commitment and active church involvement.
• Staff agree to live in agreement with PLNU’s Community Life Covenant.
• The job offer is contingent on the successful completion of a background check.
• PLNU will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws.

Nice To Haves

• Knowledge and experience working with a diverse population is preferred.

Responsibilities

• Providing personalized financial counseling to prospective, current, and returning students, ensuring alignment with their academic and funding plans.
• Acting as the primary point of contact for financial aid, guiding students through applications, verifications, and resolving account discrepancies.
• Managing and analyzing student accounts, including payments, holds, refunds, and collections, while maintaining compliance with federal and institutional policies.
• Collaborating with departments such as Enrollment, Admissions, and Student Success to ensure a seamless student experience.
• Hosting workshops and orientations to educate students on financial literacy, aid programs, and institutional policies.

Benefits

• health
• dental
• tuition benefits for employees and dependents
• competitive retirement matching
• vacation and sick time
• 15 paid holidays per year
• opportunities to engage with our community including staff chapel and a robust wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level