One Stop Operator

EDSI (Educational Data Systems, Inc.)•Franklin, PA

1d•$83,000 - $85,000•Hybrid

About The Position

Oversees daily operations and regional standardization efforts to ensure integrated service delivery across funding streams. Serving as the Memorandum of Understanding (MOU) point of contact and partner liaison, this position supports Career Center operations, data capture, customer flow, reporting, and continuous improvement while ensuring excellent customer experience and compliance with federal, state, and local requirements. The One-Stop Operator is responsible for overseeing daily operations and regional standardization efforts to ensure integrated service delivery across funding streams. This position supports Career Center operations, data capture, customer flow, reporting, and continuous improvement while ensuring excellent customer experience and compliance with federal, state, and local requirements.

Requirements

Bachelor’s degree or equivalent experience required/master’s degree preferred; with demonstrated experience managing projects and initiatives
7-10 years’ experience leading teams and building and maintaining strategic coalitions and partnerships
Ability to converse with a wide range of professionals and demonstrate a positive professional attitude
Strong organizational, prioritization, and problem-solving skills
Proficient in Microsoft Office applications
Regional travel required
Able to work fully onsite, fully virtual, or in a hybrid environment
Clean driving record, valid Driver’s License, and reliable vehicle required

Nice To Haves

master’s degree preferred

Responsibilities

Coordinate partner programs and services across all centers to ensure meaningful access and support an effective One-Stop system
Oversee implementation of the One-Stop Operator functions outlined in WIOA Title I, Section 121(d), and 20 CFR 678.620
Work with the leadership team, contractor’s staff, and program staff to ensure customer flow, service delivery and data management are effective and efficient
Provide overall coordination of partner efforts and communication with Board staff
Market/promote all services offered through the Job Centers
Coordinate and participate in meetings with the Board and prepare reports as required
Maintain relationships with and convene quarterly meetings with MOU partners
Develop MOUs with non-mandatory One-Stop partners as approved by the Board
Assist in defining roles and responsibilities of partners required for MOU’s
Ensure the center is in compliance with all federal, state, WIOA, and Board policies
Facilitate monthly direct reports to be provided to the Director
Maintain accurate tracking and reporting of performance and quality metrics
Ensure program participants are given high quality customer service
Represent EDSI at conferences, meetings, and targeted social functions as required
Support implementation of the regional vision under the guidance of the supervisor
Other opportunities as available