Oncology Concierge Pharmacy Technician

Onco360•Louisville, KY

21h•Hybrid

About The Position

Onco360 Pharmacy is seeking Oncology Concierge Technicians to join our dedicated team in Louisville, KY. This is a full-time position, with Remote Work possible. Join a mission-driven team making a difference in the lives of cancer patients.

Requirements

High School Diploma or GED
1+ years of pharmacy experience
Registration with Board of Pharmacy (as required by state law)
Strong communication, organizational, and customer service skills
Self-motivated, organized, detail-oriented, and adaptable to changing priorities
Pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills, Intermediate typing/keyboarding skills.

Nice To Haves

Certified Pharmacy Technician (PTCB)
3+ years pharmacy experience
Specialty pharmacy experience

Responsibilities

Provide first-call resolution for patient and provider inquiries, triage calls to appropriate departments
Coordinate medication deliveries and collect co-payments. Inbound calls should be handled using first call resolution customer service practices.
Understand unique attributes and business rules specific to Manufacturer programs that participate with Concierge Services
Perform duties as assigned by Sr Mgr, Ops Processes & Concierge Service specific to needs of manufacturer relationship. This could include but not limited to: verifying on label status, offering HUB enrollment opportunities, researching pending patients for updates
Performs activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs.
Contributes to team effort by accomplishing related tasks as needed and other duties as assigned