On-Demand: Guest Advocate

Target - Yonkers, NY

Full-time - Entry Level

Yonkers, NY

General Merchandise Retailers

About the position

The On-Demand Guest Advocate position at Target focuses on creating an inclusive and positive guest experience through effective communication and problem-solving. The role involves engaging with guests, understanding their needs, and providing assistance with various services and products available in the store. The Guest Advocate is responsible for maintaining a welcoming environment, ensuring efficient service, and promoting Target's offerings and loyalty programs.

Responsibilities

• Communicate and interact with guests to build an inclusive guest experience.
• Blend problem solving and decision making to positively impact the guest experience and resolve guest concerns.
• Adapt to different guest interactions and situations.
• Promote and engage around various benefits, offerings, and services.
• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by authentically greeting all guests.
• Observe to quickly understand whether a guest needs assistance or wants to interact.
• Engage with guests in a genuine way, asking questions to better understand their specific needs.
• Be knowledgeable about the tools, products, and services available in the store to solve issues for the guest.
• Thank the guest genuinely and express appreciation for their choice to shop at Target.
• Scan and bag all guest items efficiently and accurately, complying with food safety standards.
• Work efficiently to minimize guest wait time while maintaining service and accuracy.
• Inform guests about current and upcoming brand launches, store activities, and events.
• Know and speak to the benefits of Target Loyalty programs and assist with applications or sign-ups.
• Understand and show guests how to use Wallet and other features within the Target App.
• Attempt every return and follow register prompts, partnering with Leaders as needed.
• Partner with Leaders to de-escalate negative situations and recover the guest shopping experience.
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter-free work area and stock supplies during store hours.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Work in a safe manner, identifying and correcting hazards, and complying with safety policies.
• Support guest services such as order pick up, Drive-up Orders, and maintain compliance culture.
• Support Cash Office processes as needed.

Requirements

• Strong communication skills to interact with guests effectively.
• Ability to problem-solve and make decisions to enhance guest experience.
• Adaptability to different guest interactions and situations.
• Knowledge of store products and services to assist guests.

Nice-to-haves

• Experience in retail or customer service roles.
• Familiarity with Target's products and services.

Benefits

• Competitive financial benefits
• Educational benefits
• Well-being programs