On Call Specialty Event Services Technician - Northern & Central California

$45,760 - $93,600/Yr

Pinnacle Live - Olympic Valley, CA

Full-time

Olympic Valley, CA

About the position

The On Call Event Services Technician at Pinnacle Live is responsible for supporting the operations of live events by setting up, striking, and operating technology solutions in hospitality environments. This role emphasizes delivering exceptional customer service and ensuring that all event requirements are met according to company standards.

Responsibilities

• Ensure all event sets and strikes are completed according to Company SOPs.
• Greet guests/clients before events and provide clear instructions on how to operate equipment.
• Maintain communication with clients to ensure the success of all events.
• Follow through on all client requests and look for opportunities to enhance the client's event.
• Maintain accurate client event information within the Company's business systems.
• Review daily invoices with clients and obtain their signatures on invoice(s).
• Comply with all Company security and safety measures, ensuring inventory is secure from theft and/or damage.
• Ensure all inventory is in good working order and rental condition.
• Report any lost, stolen, or damaged equipment to management immediately.
• Keep all Company occupied areas clean, organized, and up to Company standards.
• Continually work toward enhancing and improving technical skills in audio, video/data, staging, and computer operation and networking.
• Comply with all Company policies and procedures.
• Perform other duties as assigned.

Requirements

• High School Graduate or equivalent.
• Prior exposure to audio visual and/or hospitality industry.
• Computer proficiency (hardware, software, and networking).
• Strong technical aptitude.
• Good working knowledge of computer hardware and software.
• Planning ability; able to plan and prioritize tasks.
• Strong interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong team player orientation.
• Commitment to best-in-class customer service for internal and external stakeholders.
• Professional appearance.