On-Call Casual Worker (Box Office Ticket Seller)

City of Daytona Beach, FL - Daytona Beach, FL

Daytona Beach, FL

Executive, Legislative, and Other General Government Support

About the position

The Entertainment Venues department is looking for hardworking and results oriented Ticket Sellers to provide exceptional service to all patrons by performing individual ticket sales and accounting duties for the Peabody Auditorium and Oceanfront Bandshell Box Office. This position reports to the Box Office Manager.

Responsibilities

• Sell tickets in person at Box Office window/desk; open & closes ticket window as required.
• Assist with group ticket sales.
• Determine and collect appropriate fees and issue tickets; accurately and efficiently distribute will call tickets.
• Display a positive demeanor when interacting with guests; vendors; and employees.
• Provide customer service to patrons with ticketing issues; including lost; stolen; or damaged tickets.
• Process and verify credit card purchases and handle cash transactions; checks; and money orders.
• Assist with preparation of sales reports; compile data and other reports as needed.
• Monitor; process; and mail advance ticket orders for single and multi-date events.
• Answer Box Office telephone and respond to customer questions regarding events; ticket operations; and assist patrons in finding seat locations on seating diagrams.
• Operate Ticketmaster ticketing system programs including TM Host & TM1.
• Stay current on events scheduled for Peabody Auditorium and the Oceanfront Bandshell.
• Other administrative duties as assigned.

Requirements

• High school diploma; GED; or higher.
• Minimum 2 years of customer service; ticket sales; and/or administrative work experience.
• Proficiency in Microsoft Office Suite.
• Knowledge of computerized ticketing systems preferred; particularly Ticketmaster and/or Archtics; will train if necessary.
• Experience handling large volumes of cash.
• Excellent written and verbal communication; service; and resolution skills.
• Impeccable attention to detail with the ability to produce and analyze reports.
• Ability to build positive working relationships with clients and peers at all levels.
• Ability to work independently without supervision and demonstrate initiative.