Officiating Growth Manager - USTA Florida and USTA Caribbean Sections

USTA National Tennis Center • Lake Nona, FL

7d • Hybrid

About The Position

The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States. This role is responsible for delivering the National Officiating Strategic Plan within the USTA Florida and USTA Caribbean Sections. The focus will be on recruitment, retention, training, and education initiatives to develop officials who are passionate about improving the consumer experience across all levels of tennis. This is a temporary position through December 31, 2026. The ideal candidate will collaborate with National and Section staff and volunteers to define and deliver the Section’s plan for promoting, recruiting, developing and supporting officials with a strong emphasis on diversity and inclusion. This role will also collaborate with National staff on marketing and promotional materials, build strong relationships with stakeholders in the officiating community, and develop programs to support new officials and enhance the consumer experience. Understanding and implementing officiating alignment plans for youth pathways, promoting technology, and supporting the National Officiating Mentoring Program are key aspects of this role. The position requires conducting needs analyses, coordinating workshops, and developing educational materials on tennis rules and regulations. Extensive travel within the USTA Florida and Caribbean Sections is expected.

Requirements

• Bachelor’s degree preferred, ideally in a field that relates to sports management and/or business development
• Recruiting experience is desired
• A proven track record of building strong relationships and navigating long standing traditions, policies and practices
• A proven self-starter who can work remotely
• Excellent time management skills to manage workload
• Demonstrates strong organizational skills
• Ability to plan strategically and implement those plans
• Exceptional interpersonal qualities and effective oral, written, presentation and listening communication skills to effectively represent officiating and the USTA throughout the Section.
• Comprehensive understanding of the game and rules of tennis.
• Flexibility – some weekend work and travel will be compulsory as part of this role.
• Coaching/mentoring experience.

Nice To Haves

• Applicants should live within the USTA Florida Section.
• Local Candidates Preferred

Responsibilities

• Deliver the National Officiating Strategic Plan within the Sections.
• Focus on recruitment, retention, training, and education initiatives to develop officials.
• Collaborate with National and Section staff and volunteers to define and deliver the Section’s plan for promoting, recruiting, developing and supporting officials with a strong emphasis on diversity and inclusion.
• Collaborate with National staff on the development of marketing, promotional and other collateral material to support recruitment and retention initiatives.
• Build strong relationships with various stakeholders from the Section’s Officiating community to ensure all officials have an equal opportunity for recruitment, assignments and development within the Sections.
• Develop a strong, positive working relationship with the Section’s Chairpersons and the Section Officiating Committees.
• Develop and implement plans, in line with the National Strategic Recruitment Plan, for the retention of current officials and growth of new officials at the Sections and local level.
• Quickly identify a new official’s barrier for entry and develop plans to minimize or eradicate those barriers.
• Understand the Youth Pathway implementation plans for the Net Generation Circuit and USTA Competitive Structure and implement officiating alignment plans to ensure an enhanced consumer experience.
• Develop a program that promotes the use of Court Captain through Net Generation Circuit events.
• Promote the use of technology to better serve Providers and Officials.
• Promote National Officiating Mentoring Program to the Section Officials and assist in implementing strategies to grow and sustain program participants.
• Conduct a needs analysis of the Sections/Regions Officiating requirements, in collaboration with Section staff, and strategically plan and coordinate Officiating In-person workshops throughout the Sections/Region.
• Be an active participant in the planning, development, and delivery of the Community Officiating Evaluation Program within Sections/Region.
• Work with National and Section staff to develop educational material, seminars, and webinars to educate the local tennis ecosystem on the ITF Rules of Tennis and USTA Regulations.

Benefits

• Medical, dental, vision
• Access to doctors virtually
• Flexible spending account to manage your health and dependent care expenses
• Life and disability insurance
• Generous paid time off policy - including vacation, sick, personal, and paid holidays
• Parental leave
• Paid winter recess
• 401(k) with employer matching (up to 6.5%)
• Promotional and growth opportunities
• Learning and Development programs to learn on the job
• Up to $5,000 for tuition reimbursement
• Mental health and meditation benefits
• Personalized health management program
• Pet insurance
• Commuter benefits
• Identity theft protection
• Discounts with our network of partners
• Fun events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level