Office Support, Billing and Receivables

Helping Hands, Orillia•Orillia, ON

3d•Onsite

About The Position

The Office Support, Billing and Receivables role is responsible for supporting the financial and administrative operations of Helping Hands. This position plays a key role in managing accounts receivable processes, client billing, and general office support functions. The incumbent will ensure timely and accurate processing of payments, maintain client financial records, and assist with administrative duties to support the organization’s day-to-day operations.

Requirements

Post-secondary education in Accounting, Business Administration, or a related field, or equivalent work experience.
Minimum of 2 years of experience in accounts receivable, billing, or administrative support.
Proficiency in Microsoft Office Suite and accounting software.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks and work independently in a fast-paced environment.

Nice To Haves

Familiarity with AlayaCare or similar client management systems is considered an asset.

Responsibilities

Receive, record, and reconcile client payments.
Monitor and manage outstanding statements and past-due receivables.
Implement and maintain accounts receivable processes and documentation.
Onboard clients to automated billing systems and provide related support.
Process online payments and conduct regular bank deposits.
Manage collections and recovery of overdue accounts.
Verify client visits using AlayaCare software and ensure data accuracy.
Process and verify documentation related to the Home at Last (HAL) program.
Coordinate the purchasing of office supplies and grocery orders for the organization.
Provide phone and front-desk support at the main office.
Perform general administrative duties including filing, data entry, and document preparation.
Manage Mileage Approvals for staff and Volunteers