About the position
For over 78 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you'll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you're worth with a lot of really awesome people. At Ernest, performance starts with people and our culture makes that possible. We're looking for a hands-on, results-driven Office Manager to lead two critical departments: Customer Service and Merchandising (Purchasing). The right leader will bring proven experience managing purchasing operations and ideally, a background overseeing customer service functions. Most importantly, they'll embody the Ernest culture—bringing energy, clarity, and care to every interaction while creating a collaborative and high-performing work environment.
Responsibilities
- Manage, mentor, and grow two department teams—purchasing and customer service.
- Oversee day-to-day activities, ensuring operational goals are met efficiently and customer expectations are exceeded.
- Equip teams with the tools, training, and support needed to succeed; promote high morale and individual development.
- Align customer needs with internal policies and supplier capabilities; make sound decisions that benefit both the customer and the company.
- Implement strategies that optimize service levels, inventory management, and cost controls; monitor team KPIs and performance metrics regularly.
- Own the development of annual business plans, supporting team initiatives and long-term growth objectives.
- Partner closely with sales leadership, account managers, and other departments to address challenges and uncover new opportunities.
- Lead by example with authenticity and empathy—amplifying our values, celebrating wins, and supporting each team member's success.
Requirements
- 3+ years of leadership experience, ideally with at least 2 years managing a purchasing team.
- Experience managing or working closely with customer service teams.
- Proven ability to develop people, build team cohesion, and foster a healthy work culture.
- Strong organizational, problem-solving, and decision-making skills.
- Familiarity with ERP systems; SAP or advanced ERP understanding preferred.
- A growth mindset with the ability to implement change and drive results.
