Office Manager

Impact Funeral Partners • McLeansboro, IL

6d • Onsite

About The Position

Impact Funeral Partners (IFP) is a fast-growing funeral home organization headquartered in Lehi, Utah. Founded in 2020, IFP was built on a simple but ambitious idea: bring together the best people, practices, and ideas to set the standard of care in the funeral profession. The company is guided by four core values: Seek to Understand, Commit to Excellence, Dare to Lead, and Dream to Impact. Today, IFP owns and supports 85+ funeral home locations across the country. IFP focuses on empowering local operators, providing the people, practices, and infrastructure that let them focus on what matters most: honoring lives and comforting families.

The Office Manager is the operational backbone of our Mcleansboro location, keeping families informed, documentation moving, and the team supported. You'll be a calm, organized presence that families encounter from their very first interaction with us, and a dependable partner to the funeral directors and location leadership who count on you every day.

Requirements

• 2+ years of office administration experience required
• Proficiency in Microsoft Office and/or Google Workspace
• Exceptional organizational skills and attention to detail
• Compassionate communication style and the ability to interact with families during difficult moments
• Discretion with sensitive and confidential information

Nice To Haves

• Experience in a funeral home, healthcare, or other service-oriented environment strongly preferred
• Experience with billing, accounts receivable, or basic bookkeeping a plus

Responsibilities

• Serve as the primary point of contact for families by phone, email, and in person, with warmth and professionalism
• Coordinate and process death certificates, burial permits, and all required documentation
• Manage scheduling for arrangement conferences, services, and staff
• Handle accounts receivable, invoicing, and general bookkeeping tasks
• Maintain accurate records in funeral home management software
• Assist with pre-need contract administration and follow-up
• Manage office and funeral supply inventory
• Support the location manager with administrative and operational needs as directed

Benefits

• Our core vision is to find, achieve, and enjoy a better way.
• We believe there is always something we can do to better serve each other and the families in our communities.
• We are committed to being the employer and provider of choice in every market we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed