Office Manager- Palm Beach

About the position

As the Office Manager, you will support all center functions and procedures while executing multi-dimensional center office responsibilities, ensuring the smooth and efficient facilitation of property management overall toward best-in-class experiences for Retailers, Shoppers, Vendors, and Internal Employees. In this role you are a person of integrity working in a professional manner, maintaining a high degree of confidentiality, and demonstrating exceptional skills to manage processes and people. Your capacity to understand and anticipate the needs of your team contributes to your active approach to problem solving. We look to you to wear a variety of hats to support our team. If you are an enthusiastic individual who thrives in a challenging, forward thinking, and fast-pace team environment, then this is the job for you.

Responsibilities

• Develop and implement office policies and procedures, identifying opportunities for office management improvement and implementing new systems.
• Manage day-to-day administrative functions.
• Maintain an organized office environment, ensuring all reports, presentations, and other documentation are prepared and available for the Management team.
• Provide administrative support to the management team, including calendar management, due date assignments, meeting coordination, and travel arrangements.
• Oversee the proper functioning of office equipment and liaise with IT support for any technical issues.
• Create and maintain an onsite filing system for documents and records adhering to data protection regulations as required by the Company.
• Handle incoming calls, emails, and mail promptly, efficiently, and professionally.
• Oversee cash and credit card handling functions where applicable in accordance with company policies and procedure.
• Coordinate and prioritize tasks such as correspondence, scheduling, and data entry.
• Manage Tanger Ambassador staff (where applicable). Ensure staff adheres to all Tanger policies related to conduct, attendance, and overall performance of the role.
• Provide leadership for improvement plans for employees who fail to meet expectations and recognize high performing talent.
• Own recruiting, onboarding, and training staff including training sessions for sampling campaigns, marketing activations, and other events as needed.
• Collaborate with corporate accounts payable department and oversee property level accounts payable/accounts receivable in Nexus and maintain accuracy of the General Ledger.
• Manage orders for consumable inventory in alignment with property expense budgets through cost-effective procurement.
• Support the management team with budgeting processes such as budget creation, reforecasting, capital expense management, and track expenses to maintain financial records.
• Oversee administrative leasing, operations, and marketing tasks across multiple databases.
• Conduct property walks/inspections and report findings to Property Management and take action as needed.
• Act as a primary point of contact for vendors, contractors, retailers, and shoppers.
• Support leasing efforts by managing suite photo database and show vacant spaces as needed.
• Research and vet vendors for SOX compliant bidding processes.
• Own vendor check-in/check-out, maintaining and facilitating all on-site vendor relations, communicating information between vendors and Operations Director.
• Support Marketing Director with activations, signage for vendor partnerships, and monthly promotions.
• Collaborate with the team for meetings, marketing events, and community outreach to include occasional nights, holidays, and/or weekends.
• Collaborate with other departments to facilitate interdepartmental communication, resolve issues, and support cross-functional initiatives.
• Assist in the management and auditing of external marketing communication platforms (social media, websites, etc.).
• Cultivate strong relationships with retail partners by collaborating with the management team to communicate through various channels as needed.
• Create effective processes and procedures by keeping Emergency Notification Systems and Crisis Management files current.
• Process property incident reports for internal communication/reporting.
• Manage life safety reporting of direct reports as needed during crisis situations.
• Manager on Duty as required to include being on-site as needed, leading crisis management processes and procedures.
• Assist Management team with special projects or other duties as needed or assigned per skillset and interest.
• Provide backup as needed for any absent management team members.

Requirements

• Proficient in Microsoft Outlook, Word, Excel, PowerPoint, Office 365, Nexus, MRI web, UKG, Adobe Acrobat.
• Ability to understand and practice basic accounting principles.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and comfort working with other departments.
• Exceptional organizational and time management skills.
• Detail-oriented with a focus on thoroughness and accuracy.
• Ability to work independently and collaboratively in a team environment.
• High school diploma or an Associates degree in Administrative or related field.
• 2-5 years' experience or equivalent in administrative and/or executive support level work with increasing responsibilities.
• 1-2 years' supervisory experience.

Nice-to-haves

• Undergraduate degree in business from an accredited university.
• Experience in commercial real estate or a retail environment.
• Management/supervisory experience and demonstrated leadership capacity.

Benefits

• Competitive salary
• Generous Suite of Medical, Dental, and Vision Benefits
• 401(k) match
• Paid PTO and Holidays
• Paid Volunteer Hours
• Team Member Paid Leave Programs
• Tuition Reimbursement
• Wellness Incentives
• Group Life and Disability Insurance
• Voluntary Benefits
• Team Member Discounts