Office Manager/Administrative Assistant

$45,000 - $50,000/Yr

Lucky Premium Treats – Covid-19 Essential Business Actively Hiring - Norcross, GA

Full-time - Entry Level

Norcross, GA

About the position

The Office Manager/Administrative Assistant at Lucky Premium Treats is a full-time role focused on providing essential administrative support to the COO and ensuring excellent customer service. The position requires a detail-oriented individual who is motivated, organized, and capable of multitasking in a dynamic environment. The role involves managing customer interactions, processing orders, and maintaining operational documentation, all while fostering a positive relationship with customers and team members.

Responsibilities

• Provide day-to-day administrative support functions required by the COO.
• Handle customer service functions, including troubleshooting and resolving customer-related problems.
• Process orders received via e-commerce sites.
• Monitor and order supplies as needed, including researching and comparison shopping.
• Organize and maintain electronic product labeling files.
• Provide weekly reports that include analytical data and create operational procedural documents and forms.
• Support production and marketing as needed.
• Monitor, manage, and analyze customer posted reviews.

Requirements

• 3-5 years related work experience in an administrative or office management role.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and follow instructions effectively.
• Proficient in Microsoft Office, particularly Excel and Word.

Nice-to-haves

• Experience in customer service or retail environments.
• Familiarity with e-commerce platforms and order processing.

Benefits

• Health insurance
• Paid time off