Office Leader - Receptionist

H&R Block - Bell, CA

Full-time - Entry Level

Bell, CA

Professional, Scientific, and Technical Services

About the position

The Office Leader - Receptionist at H&R Block is responsible for supporting the Multi-Unit Team Leader by acting as the onsite point of contact for tax office associates and clients. This role focuses on ensuring quality service execution and enhancing the client experience during the tax season.

Responsibilities

• Support the Multi-Unit Team Leader by serving as the onsite point of contact for tax office associates and clients.
• Execute and hold all tax office associates accountable to Service Standards execution and client service experience.
• Serve as the point of contact for onsite escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, escalating to the Multi-Unit Team Leader and District General Manager as necessary.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals.
• Lead daily huddles and communicate essential information to office associates.

Requirements

• Entry-level experience in a customer service or office environment.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.

Nice-to-haves

• Experience in a tax office or financial services environment.
• Familiarity with H&R Block services and software.

Benefits

• Hourly pay with incentives at the end of the tax season.