About the position
The Office Coordinator supports the day-to-day administrative tasks of the office. This role answers phone calls, responds to email inquiries, and keeps the office stocked with essential supplies. The Office Coordinator also collects and distributes ticket counts for various shows to multiple departments and upper management. This role also assists with executing payroll operations for maintenance and production staff.
Responsibilities
- Answer general incoming inquiries via phone and other communication sources about shows, festivals, and tours.
- Respond to customer complaints and concerns if possible.
- Screen and route all other phone calls to appropriate staff and take messages as needed.
- Collect and sort daily mail and deliver it to appropriate departments.
- Accept shipments and deliver to applicable department or staff.
- Coordinate outgoing shipments.
- Order all office supplies including water, food, and equipment as needed.
- Responsible for the stocking and reordering of all safety-related supplies for the first aid kit.
- Coordinate payroll for maintenance crew and production staff.
- Order money for the box office.
- Ensure that the box office is equipped with enough petty cash to operate efficiently.
- Monitor customer service email account and respond to general guest complaints and inquiries.
- Collect ticket counts daily for relevant shows.
- Assist with other tasks as needed.
Requirements
- High School Diploma or its equivalency (BA/BS Degree Preferred)
- 2-4 years of related work experience
- Ability to act with discretion and handle confidential information
- Must be personable, organized, self-motivated, detail-oriented, and reliable
- Excellent customer service and time management skills
- Ability to multitask and prioritize effectively in a fast-paced office environment
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook); and ability to learn required business systems
- Knowledge of the music industry preferred
