Office Coordinator - Out Patient Cardiopulmonary Rehab

About the position

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. The Office Coordinator for Out Patient Cardiopulmonary Rehab provides comprehensive office support to the cardiopulmonary rehab team including but not limited to patient scheduling, admission/registration, charge entry verification, verification of insurance authorization, etc. This role serves as receptionist/secretary and communicates and interacts in a compassionate yet respectful manner with patients and their families, staff and physicians. The coordinator works in coordination with an external billing company and/or acts as a liaison between the billing company and the cardiopulmonary team for insurance authorizations, billing requests, documentation requests, etc.

Responsibilities

• Oversees all front desk operations, including patient scheduling, registration, charge posting, charge reconciliation, co-pay collection, insurance verification, medical chart maintenance, maintenance of medical and office supplies, and customer service.
• Responds to inquiries from staff, patients, and managers concerning general activities, practices, and operations, and refers complex and/or sensitive inquiries to appropriate person(s).
• Ensures practice is open and operating during scheduled business hours.
• Ensures adequate clinical and business office supplies are maintained.
• Maintains appropriate inventory while assisting with cost control by seeking the most cost-effective products without forfeiting quality.
• First point of contact for billing issues; forwards to Business Operations Manager if needed for resolution.
• Monitors clinic productivity and statistics.
• Works and monitors the referral work queues and incoming faxed rehab referrals/orders, obtaining insurance referrals for patients for office visits.
• Manages the schedule for the department as needed.
• Capable of scheduling consults & follow-ups and updates physicians schedules.
• Retrieves and delivers departmental mail.
• Delivers special requests such as copy room, arranges courier service when needed and submits maintenance work orders.
• Registers patients through the hospital and departmental computer systems.
• Confirms each patient’s demographics, contact information and insurance information at each new consultation, follow-up visit, etc. as needed.
• Obtains HIPPA consent form plus registration information and scans into patient’s chart.
• Updates patient registration numbers in electronic chart on a monthly basis.
• Assists cardiopulmonary team with obtaining and compiling information on new and returning patients.
• Assists, as needed, in preparing charts and acquiring diagnostic reports for physician review, as well as scanning completed charts into electronic medical records, in compliance with CMS and TJC requirements.
• Helps motivate staff and organizes day-to-day activity of department.
• Functions in any role necessary, if qualified to do so, to ensure the successful operation of the clinic.
• Understands and helps assure compliance for regulatory accreditation, and system process.

Requirements

• High School Diploma or GED.
• Basic Life Support (BLS) certification from the American Heart Association, must be completed within 90 days.
• Two years advanced secretarial experience with computer (Word, Excel, Windows, etc.) preferred.
• Proficient with the use of office equipment (Telephones, Computers, Printers, Fax).
• Able to accept multiple responsibilities/tasks while interacting with people in a pleasing manner.

Benefits

• Comprehensive, affordable medical, dental and vision plans.
• Prescription drug coverage.
• Flexible spending accounts.
• Life insurance w/AD&D.
• Employer contributions to retirement savings plan when eligible.
• Paid time off.
• Educational Assistance.