Bob's Discount Furniture - Aurora, IL
posted 13 days ago
About the position
At Bob's Discount Furniture, we have fun, we love what we do and it shows in our expansive growth! Our Retail Guest Support Associates are the cornerstones of Bob's success. Retail Guest Support Associates treat our customers in a cordial, respectful manner and are champions of the "Bob's Way" of delivering a world class customer experience, both in person and over the phone. Retail Guest Support Associates are computer savvy, have the ability to multi task, have strong interpersonal skills and are career minded team players that set the benchmark high for true customer service professionals. Retail Guest Support Associates are responsible for providing exceptional sales support by processing sales orders accurately and efficiently while maintaining a positive mindset. Our Retail Guest Support Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy.
Responsibilities
- Enter customer orders into system accurately and completely
- Process payment to proper accounts
- Answer incoming calls and respond to customer queries in a timely and courteous manner
- Schedule deliveries that are convenient for the customer's and comply to Company procedures
- Maintain all open orders and courteously communicate status with customers
- Responsible for security of cash and other legal tender
- Prepare daily deposits in accordance with Company policies and procedures
- Work daily reports according to Company requirements
- Assist Retail Guest Support Manager when needed
- Assist with café, showroom displays, tagging, and other tasks as needed to help maintain a customer friendly showroom in keeping with the standards of Bob's Discount Furniture
Requirements
- Flexibility to work a 5 day retail schedule that includes nights, weekends (both Saturdays and Sundays for Full Time, either / or for Part Time), and most holidays
- Solid knowledge and competence on Microsoft Office Products
- Excellent phone manner
- Strong cash handling skills
- Excellent verbal and listening skills
- Strong interpersonal and human relations skills
- Proven analytical and problem solving skills
- Ability to use sound judgment and decision making
- Good coordination skills
Benefits
- National Health, Dental and Vision coverage
- Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance
- 401(k) Profit Sharing Plan with generous company match
- Paid Personal/Sick Days
- Paid Vacation, Sick Days, Holidays and your Birthday
- Employee Assistance Program
- Generous Employee Discount
- Flexibility of working a Retail Schedule (weekends, evenings & holidays)
- Bob's Bail Out Program for pay advances
- Bob's Helping Hand Program for unexpected expenses
- And much more!
