Office Assistant/Dispatcher

Edge Restoration - Mesa, AZ

Full-time - Entry Level

Mesa, AZ

About the position

The Office Assistant/Dispatcher role at Edge Restoration involves managing communication and scheduling for sales and demo teams. This position is essential for ensuring efficient operations by answering phones and emails, creating work schedules, and providing support to the office team.

Responsibilities

• Answer phones and emails to manage communication effectively.
• Create work schedules for sales and demo teams.
• Dispatch teams to ensure timely appointments and adherence to service level agreements (SLAs).
• Maintain contact with field teams during their shifts to address routing issues.
• Update customers on the status of their appointments and reschedule as necessary.
• Answer calls from field teams and relay emergencies to the appropriate channels.
• Address incoming adjuster questions and resolve customer concerns.

Requirements

• Strong people skills to interact effectively with customers and team members.
• Proficiency in Microsoft Office for various administrative tasks.
• Excellent communication skills, both verbal and written.
• Ability to exercise independent judgment in decision-making processes.
• Demonstrated personal initiative and proactive problem-solving skills.
• Strong planning and time management skills to handle multiple tasks efficiently.
• Organizational skills to maintain office operations effectively.
• Spanish speaker preferred for better communication with diverse clients.