Office Administrator (Director of Administration) - BRTA

Keolis America•Pittsfield, MA

1d•Onsite

About The Position

The Office Administrator (Director of Administration) role at BRTA is a key leadership position responsible for unifying and overseeing HR, Payroll, and Procurement functions. This role serves as a trusted advisor to executive leadership, driving continuous improvement and ensuring compliance with relevant regulations. The position requires a strategic approach to workforce planning, labor relations, and operational support, with a focus on efficiency, service quality, and cost-effectiveness. The administrator will establish policies and governance frameworks, manage HR functions including talent acquisition and employee relations, ensure accurate payroll processing, and direct procurement operations. Additionally, the role involves compliance and risk management, and partnering with Operations leadership to ensure administrative functions effectively support transit service delivery.

Requirements

At least 3 years of experience as Administrative Supervisor in transit or logistics
High School Diploma or equivalent
Ability to work without direct supervision.
Ability to read, write and speak English.
Ability to work flexible schedules that may include nights, weekends, and holidays.
Computer literate.
3 years’ experience in progressive HR, labor relations, and payroll administration.
Experience working in a collective bargaining/ union environment.
Experience analyzing data and reporting
Experience in a fast-paced work environment
Intermediate knowledge and experience of Microsoft Office Suite
High level of attention to detail.
Effective communication skills, both written and oral.
Excellent Customer Service skills
Strong organizational planning skills.
Strong practical skills.
Strong analysis and problem-solving skills.
Basic math skills.
Ability to work in a union environment.
Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position.

Nice To Haves

BS/BA business administration a plus

Responsibilities

Lead, develop, and unify HR, Payroll, and Procurement functions under a cohesive administrative strategy.
Serve as a trusted advisor to executive leadership on workforce planning, labor relations, and operational support.
Drive continuous improvement initiatives to enhance efficiency, service quality, and cost effectiveness.
Establish policies, procedures, and governance frameworks aligned with public sector and transit-specific regulations.
Oversee all HR functions including talent acquisition, employee relations, labor relations, performance management, and compliance.
Support unionized workforce environments, including collaboration with labor representatives and administration of collective bargaining agreements.
Ensure compliance with federal, state, and local employment laws, as well as transit authority regulations.
Lead workforce planning initiatives to address operator shortages, retention, and succession planning.
Ensure accurate and timely payroll processing for a large, often hourly and unionized workforce.
Oversee payroll compliance including wage laws, overtime rules, and benefit deductions.
Implement controls and audits to maintain payroll accuracy and integrity.
Partner with Finance to ensure proper accounting, reporting, and reconciliation of labor expenses.
Direct procurement operations including sourcing, contract negotiation, vendor management, and compliance with public procurement standards.
Oversee acquisition of goods and services critical to transit operations (e.g., fleet parts, equipment, technology, professional services).
Ensure adherence to competitive bidding processes, grant requirements, and minority/women-owned business participation goals.
Optimize vendor performance and cost efficiency through strategic sourcing and contract management.
Ensure adherence to applicable regulations (e.g., FTA requirements, labor laws, procurement standards, audit requirements).
Establish internal controls and risk mitigation strategies across all administrative functions.
Coordinate internal and external audits and ensure timely resolution of findings.
Partner with Operations leadership to ensure administrative functions effectively support transit service delivery.
Align HR, payroll, and procurement processes with operational demands such as shift-based workforce scheduling and maintenance needs.
Drive use of systems and technology (HRIS, ERP, procurement platforms) to enhance integration and reporting.
Other duties as assigned