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Park Hotels & Resorts - Savannah, GA
posted 2 months ago
Full-time - Entry Level
Savannah, GA
Accommodation
About the position
The Night Desk Clerk at Hilton Garden Inn Savannah Historic District is responsible for providing exceptional customer service during the night shift. This role involves registering and checking out guests, managing front office operations, and ensuring a smooth and efficient experience for all guests. The position requires strong communication skills and the ability to handle guest complaints effectively.
Responsibilities
- Registers guests
- Checks out guests and settles accounts
- Provides general information to guests (i.e. directions, restaurant hours etc.)
- Balances and audits all Front Office postings and settlements
- Updates daily checklist and guest history
- Balances all credit cards, direct bills, and miscellaneous charges from all shifts
- Closes the food and beverage point of sale system and balances all room charges from outlets
- Starts close-out process; prints and distributes Night Audit Report Packets
- Consistently provides exceptional customer service by exceeding guests expectations
- Takes ownership of all guest complaints and rectifies the complaints quickly and efficiently
- Communicates information regarding guests' needs to other team members and departments
Requirements
- High School diploma or GED
- 3-year experience in hotel front desk desired
